Sytist Manual > Common Issues

Emails Not Sending or Going Into Spam Folders

When an email is sent from Sytist, Sytist calls the function to send the email and then it is up to the server to deliver the email. If you go to Stats -> Email Logs you will see whether or not Sytist has sent the email.

Gallery invite emails are not sending but order emails and others are

This can happen if you have enable Automated Emails but the cron job on the server to make it work is not set up correctly or not working. You can go to Settings -> Automated Emails and it will show if there are pending emails. If so then this is the issue. You will either need to disable automated emails or set up the cron job on the server correctly.

Some things that may cause all emails not to be received

* You can send test emails in Settings -> Mail Sending Settings.

1) Check your spam folder. 

If they are going into spam you can get with your host about enabling SPF and checking to see of the IP address of your website has been reported for spam. Most of the time there are many many websites using the same IP address so if one get reported it will affect the other accounts.

2)  Settings -> Admin / Main Settings -> "Name of your website".

This is the from "name" when emails are sent. Do not enter a web address. Example, do not enter www.picturespro.com or http://www.picturespro.com or picturespro.com. Enter the name of your business like Joe Bob Photography - Destin Florida.

Having an URL in that section can cause emails to get rejected by the server.

3) Settings -> Admin / Main Settings -> "Contact Email Address"

This is the default email address emails are sent from. It is possible your hosting company requires that you use an email address @your-domain (example: info@picturespro.com ). If you are using something different (like a yahoo or hotmail email address), try using one @yourdomain. You can set those up in your hosting control panel or contact your hosting company for assistance. 

NOTE a @yahoo.com email address WILL NOT WORK. Yahoo won't allow emails like that to be sent from the server now in most cases.

4) Settings -> Mail Sending Settings.

Add return-path field option. Change this to the opposite of what it is now and send a test email.

If you still are having trouble with receiving emails, try the SMTP PHPMailer option if you haven't already (instructions here).

If you see emails in Stats -> Email Logs Sytist IS sending the emails. You will need contact your hosting company support for help. They can possibly trace the emails. 

 
 

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2019 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close