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Calendar Booking - Email Notifications

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Alicia Williams
Wed Feb 01, 17
6:02 PM
Hi Tim
when a client books one of my services on calendar, I am not notified unless I login to my back end and look. I almost missed a booking because of this.

I have looked and looked and looked, but can't find a way to get notified when people are looking to book me. I don't require a deposit to book because I want to talk to people first. Seems the only way to get an email is if I get a deposit from them?

HELP! Emails need to come to me when people use this service or they might sit on the backend for weeks in my slow season. If I am not dealing with orders, I am not in the back end of sytist much.

Thanks :) Love love your software.
Stephen Jorgensen
Wed Feb 01, 17
8:10 PM
Hi Alicia,
I am not sure why this is happening as the whole system works well for me.

One area you could explore is if you have the option Auto confirm ticked. What this does is locks in the appointment automatically.

I do not have it ticked as I like to double check my availability. So what happens when they book is they get a message along the lines of "thanks, we will just double check your date and get back to you shortly". At the same time I receive an email saying xx has applied for an appointment etc. I then just login to sytist, click confirm and they get an email telling them their appointment is all locked in. Then as we have cron jobs all set up, they get an email reminder the day before as do I.

The only issue I have with the whole system is I would love to be able to restrict how far out people can make appointments. So stick with it, I am sure you will work it all out.

Alicia Williams
Wed Feb 01, 17
10:30 PM
It must be a setting. I am hoping Tim can help me find it. I get NO emails when people book and it's on hold for approval. :( Its a huge problem.
Alicia Williams
Wed Feb 01, 17
10:33 PM
here is a screen shot of my settings. Can we compare?
Attached Photos
Tim - PicturesPro.com
Thu Feb 02, 17
7:44 AM
An email is sent when someone books something. Check your spam and see if the emails are going there.

Also, if you go to Stats -> Email Logs, you will probably see where you were sent an email.
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Chris Garner
Sat Feb 10, 18
1:32 PM
I'm having this same issue. I'm sure it's something on the hosting end, as the emails are showing as "sent" in the Email Stats...but I have no idea how to receive these emails. I just set up the new email through GoDaddy with Office 365. I can receive emails I send to that address with my Gmail account, but these automated emails don't show up anywhere...inbox, junk, otherwise.
Tim - PicturesPro.com
Sun Feb 11, 18
6:16 AM
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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