To post a new support question, click the Post New Topic button below.
Current Version: 4.9.3 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Emails To Customer's Albums Not Going Out.

60 posts
Sat Mar 16, 24 9:50 PM CST

Tried sending a few emails tonight.  Nothing showing up in "Email Log"

60 posts
Sun Mar 17, 24 2:38 PM CST

Still can't send invite-email messages to "some" customers.  I was able to get my own personal email address to work (yahoo account) to send the message to myself.  That worked, so I clicked on that SENT email and hit RESEND to type in my customer's gmail address and it went through ok.
**However, inside the PEOPLE tab in a customer's album...I still can't send invite emails directly to that same gmail account(s).
***Also I'm hosted by Saratoga Hosting, which I know is going through lot's of transition right now.?!

Please advise.  Thanks!



16,278 posts (admin)
Mon Mar 18, 24 4:35 AM CST
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
60 posts
Thu Mar 21, 24 10:14 PM CST

I read, and tried all those things.  This has been working fine for 10+ years so I'm wondering why all of a sudden it doesn't work.  From the "invite to view gallery" I can send an email to my personal yahoo account but it won't send an email to gmail accounts.  Why was I able to RESEND the email (from the dashboard) I sent to my yahoo account to a customer's gmail and it worked fine (but it wouldn't work in side the [PEOPLE] tab.  

16,278 posts (admin)
Fri Mar 22, 24 4:09 AM CST

Do the emails show in Stats -> Email Logs?
if so, Sytist sent them but the server didn't deliver them.

Did you check Settings -> Automated Messages and see if there are pending emails?
If there are pending emails then your cron job is no longer working.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
5 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 97 times
Category: Emails
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close