Manual Calendar Confirmation Emails Not Being Recieved

Hello,

When we go into an appointment - Calendar-> Day -> individual appointment. We can successfully send a Reminder, but not the Confirmation. Same FROM information.

Is there a way to look deeper than the Email Log. I'm assuming that Sytist handles the SMPT interaction. 

We are hosting within a cPanel environment so I should have access to system logs.

Thanks,

Mark

Check mail delivery reports in cPanel. Please see: Sytist Manual > Common Issues > Emails Not Sending or Going Into Spam Folders

Thanks Tim,

On that same pop up we are able to send the "reminders" which have the exact same FROM settings as he "Send confirmation"

Here's what's reporting in cPanel:

***

pictureday@tornado.charlottezweb.com
Nov 17, 2023, 4:18:16 PM
rebecca.rodriguez8719@gmail.com
message has lines too long for transport

***

Then something in the HTML email code is not line breaking and causing a long line. Perhaps you copy and pastes something from word?

Edit the booking service you are trying to send the confirmation email from and click the Confirmation Message section.

In the WYSIWYG editing click the < > HTML icon.

See if there is a long line of code not breaking lines. This is the default code: 

<p>Hello [FIRST_NAME],
</p>

<p>This email is to inform you of your booking confirmation with [WEBSITE_NAME].
</p>

<p><strong>[BOOKING_SERVICE]</strong><br>
</p>

<p>Date: [BOOKING_DATE]<br>Time: [BOOKING_TIME]
</p>

<p>Thank you,<br> [WEBSITE_NAME]<br>
</p>