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Order Confirmation Email
G
Gerard Slade
1 posts
Fri Aug 19, 22 11:17 AM CST
I seem to inadvertently changed a setting, up until the 4th of August I would get an email when a customer placed an order. The email started with...
You have a new order! You can also view this order in your admin:
http://www.mydo mainaname/admin/
Below is the order details and the email that was sent to the customer.
----------------------------------------------------------------------------------------------------------
This has stoppped and I can't find the setting to turn it back on, has anyone any ideas?
Thanks in advance
You have a new order! You can also view this order in your admin:
http://www.mydo mainaname/admin/
Below is the order details and the email that was sent to the customer.
----------------------------------------------------------------------------------------------------------
This has stoppped and I can't find the setting to turn it back on, has anyone any ideas?
Thanks in advance
Tim - PicturesPro.com
16,994 posts
(admin)
Mon Aug 22, 22 4:25 AM CST
There is no setting to turn it off or on. If you go to Stats -> Email Logs you will probably see they were sent. If anything changed it would be on the hosting side.
See this for troubleshooting emails:
https://www.picturespro.com/sytist-manual/settings/mail-sending-settings/
See this for troubleshooting emails:
https://www.picturespro.com/sytist-manual/settings/mail-sending-settings/
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
C
Chris George
16 posts
Sat Sep 17, 22 5:34 PM CST
Hi Gerard,
did you ever resolve this and if so, how?
did you ever resolve this and if so, how?
Vance Birno
527 posts
Sun Sep 18, 22 6:59 PM CST
Chris, it has nothing to do with sytist, it is a server issue see tim's link above.
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