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Urgent: Individual Free Downloads 'err_empty_response'
J
Joseph Summerfield-Brookes
29 posts
Fri Mar 23, 18 5:38 PM CST
Hi Tim
Individual free downloads have stopped working. When client clicks to download from a gallery, blank page opens showing message:
"This page isn’t working
(website) didn’t send any data.
ERR_EMPTY_RESPONSE"
When you refresh, new error message: 'Sorry, something is wrong with the order numbers'
Individual free downloads have stopped working. When client clicks to download from a gallery, blank page opens showing message:
"This page isn’t working
(website) didn’t send any data.
ERR_EMPTY_RESPONSE"
When you refresh, new error message: 'Sorry, something is wrong with the order numbers'
Edited Fri Mar 23, 18 5:57 PM by Joseph Summerfield-Brookes
Tim - PicturesPro.com
16,312 posts
(admin)
Sat Mar 24, 18 6:35 AM CST
For it to just stop working something either has changed on the server, or perhaps the photos were uploaded with discarding the original file checked.
You can email me your FTP or hosting info and I can take a look.
You can email me your FTP or hosting info and I can take a look.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
J
Joseph Summerfield-Brookes
29 posts
Sat Mar 24, 18 6:50 AM CST
Photos are set to keep original file - checked server & found new php update available (not updated yet).
Attached Photos
J
Jaime Johnson
64 posts
Tue Apr 24, 18 4:51 PM CST
I am having the same issue and I do not have have "discard original file" checked. What do I need to do to fix this?
Thanks,
Jaime
Thanks,
Jaime
Tim - PicturesPro.com
16,312 posts
(admin)
Wed Apr 25, 18 7:26 AM CST
I am going to guess you are hosting at Godaddy. Godaddy did something that caused this error for many people.
You can fix it by re-uploading the Sytist files by following the manually upgrading instructions here:
https://www.picturespro.com/sytist-manual/installation/upgrading/
You can fix it by re-uploading the Sytist files by following the manually upgrading instructions here:
https://www.picturespro.com/sytist-manual/installation/upgrading/
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
J
Jaime Johnson
64 posts
Wed Apr 25, 18 9:16 AM CST
Thanks, that fixed it.
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