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Password Reset Not Working
J
Jennifer Breton
6 posts
Sun Oct 21, 18 12:10 PM CST
Hi Tim,
I haven't logged into my account in two years, and when I went to reset the password (since I had forgotten it), I clicked on the link in my email, and then reset it, but the new password is not working. Any ideas why?
I haven't logged into my account in two years, and when I went to reset the password (since I had forgotten it), I clicked on the link in my email, and then reset it, but the new password is not working. Any ideas why?
Tim - PicturesPro.com
16,250 posts
(admin)
Mon Oct 22, 18 6:32 AM CST
Does it say that information is incorrect when you try to log in? If so, then you are probably using the wrong username. When you do the reset password, it will show you the username when you create the new password.
If it just seems to refresh the page with no error message when you login, then you may be out of space on your hosting account. You can check in your hosting control panel or with your hosting company to see if you are out of space.
If it just seems to refresh the page with no error message when you login, then you may be out of space on your hosting account. You can check in your hosting control panel or with your hosting company to see if you are out of space.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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