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Merge Multiple Accounts W Same Customer
R
Rick Raphael
20 posts
Thu Apr 19, 18 2:24 PM CST
Tim,
I have this issue from time to time also (see Merging/linking Multiple Accounts). A customer drops an email account or for some other reason chooses to create a new account when they already have an existing account.
It would be helpful to be able to merge his prior history into the new account,
I assume from the prior response that just changing the old account to the new email address won't work?
Thx,
Rick Raphael
I have this issue from time to time also (see Merging/linking Multiple Accounts). A customer drops an email account or for some other reason chooses to create a new account when they already have an existing account.
It would be helpful to be able to merge his prior history into the new account,
I assume from the prior response that just changing the old account to the new email address won't work?
Thx,
Rick Raphael
Edited Thu Apr 19, 18 2:26 PM by Rick Raphael
Tim - PicturesPro.com
16,250 posts
(admin)
Mon Apr 23, 18 5:35 AM CST
There is not a way to merge accounts. If they haven't purchased anything from their new account, you can just delete that one and update their email address in their old account.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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