Client Has Trouble Applying Coupon

When they add the item to their cart and hit the "redeem coupon" button, my system does accept it, but their final total is not affected. I will attach two screen shot images - am I overlooking something obvious?

They ordered one 8 x 10. I checked in my "product base" and I do not have "do not allow discounting" checked for that item.

Edited Mon Jul 10, 17 10:49 PM by Vanessa Bartels

I have two screen shots - changed them from pngs to jpgs but still having trouble uploading them.

Will describe screen shots since they will not upload for me:

first one:
copied and pasted from the checkout screen:
My Cart
Items 1
Subtotal $79.00
Coupon Code Jenna Connor wedding 50% off ($0.00)
Shipping $0.00
Tax
7.0000% on $39.50 $2.77
Total $81.77

second one:
is in the "edit coupon" window and shows that I do not have a minimum purchase set to use the coupon - the amount is set from 0 to 9999.99

Edited Mon Jul 10, 17 10:54 PM by Vanessa Bartels

Email me a link to a gallery that you would be ordering from with password if needed and the coupon you are trying to use so I can test it out. Or even better, if you want, email me the link to your Sytist admin with the username and password so I can look at the setup.

Edited by

Thanks Tim! Hopefully you received my email of a few hours ago. Let me know if not!

Edited by

Tim resolved issue - my mistake - thanks Tim.

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