Collection Options Not Adding In To Cart Total - Urgent

I have a client trying to complete their order, they were kind enough to notify me that their collection (which is a collection of collections) with options available is not adding to the total the options they checked the box for. I tried to recreate their order and encountered the same. I even tried to change the options from checkbox to dropdown. It is not showing in the cart as selected or adding into their totals.

Edited Tue Jul 28, 15 1:01 PM by Ryan O

Is this an option for the main collection? Can you post or email me a screen shot of the option in the collection?

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e-mail sent, I am available by phone as well

Edited Tue Jul 28, 15 1:15 PM by Ryan O

This this question get resolved?

I have a Collection ordered from a client and I cannot find where their options for the collection appear in the order slip. Where should I be looking for these option selections the client made?

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