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Checkout Not Working
K
Katie Crawford
17 posts
Tue Apr 26, 22 9:10 AM CST
I've been getting emails and calls this morning that clients can put things in their cart but the actual checkout feature is not working. Can you help me to fix this? From what I am seeing on the update window, I am current on my updates. Thank you, Katie
K
Katie Crawford
17 posts
Tue Apr 26, 22 9:12 AM CST
It stopped working yesterday, from what I am being told by clients trying to checkout. Don't know if that timestamp helps address it....
T
Trailboy
358 posts
Tue Apr 26, 22 9:21 AM CST
which checkout are you using?
first thing i would check is the php version you are running. it needs to be 7.xxx, not 8.xxx
first thing i would check is the php version you are running. it needs to be 7.xxx, not 8.xxx
K
Katie Crawford
17 posts
Tue Apr 26, 22 9:40 AM CST
PHP is 7.4, using Sytist checkout
Edited Tue Apr 26, 22 9:45 AM by Katie Crawford
K
Katie Crawford
17 posts
Tue Apr 26, 22 10:19 AM CST
I have spoken with my hosting company, they cannot find anything wrong on their end. I need help getting the store to work, if someone can call me.
Tim - PicturesPro.com
16,250 posts
(admin)
Tue Apr 26, 22 10:40 AM CST
"Not working" doesn't tell me much. HOW is it not working?
Is there an error message and if so what is it?
What was changed on your hosting yesterday?
Checkout just doesn't stop working within Sytist.
Is there an error message and if so what is it?
What was changed on your hosting yesterday?
Checkout just doesn't stop working within Sytist.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
K
Katie Crawford
17 posts
Tue Apr 26, 22 10:42 AM CST
Clients can add items to their shopping cart, when they click the button to go to the checkout screen, it times out...does not direct them to the checkout window. Nothing changed on my hosting side, I have not been making adjustments on anything in the site. PHP is set to 7.4. Thank you for any help.
Edited Tue Apr 26, 22 10:43 AM by Katie Crawford
Tim - PicturesPro.com
16,250 posts
(admin)
Tue Apr 26, 22 10:43 AM CST
Sounds like your SSL is expired.
You can email me the following for me to look into it:
1) Link to your Sytist admin.
2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).
You can email me the following for me to look into it:
1) Link to your Sytist admin.
2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
K
Katie Crawford
17 posts
Tue Apr 26, 22 10:48 AM CST
Just emailed you, thank you again.
Tim - PicturesPro.com
16,250 posts
(admin)
Tue Apr 26, 22 11:16 AM CST
The problem is with the Square payment option. Here is the error, you may have to contact them to see why it just started happening:
PHP Fatal error: Uncaught SquareConnectApiException: API call to https://connect.squareup.com/v2/locations failed: SSL connection timeout
I tested another installation and worked fine.
PHP Fatal error: Uncaught SquareConnectApiException: API call to https://connect.squareup.com/v2/locations failed: SSL connection timeout
I tested another installation and worked fine.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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