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What Does Crossed Out Email Address Mean?

 
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Jina Zheng
3 posts
Fri Jun 11, 21
6:32 AM
I've just noticed that some emails are crossed out and when I send email to 'people who have purchased', they don't receive my email. (see attached photo)
What does the crossed out email mean, and how can I un-cross it?
Attached Photos

Tim - PicturesPro.com
13572 posts
admin
Fri Jun 11, 21
10:48 AM
It means "Did not consent to send emails about the gallery or on the opt-out list". So they have selected to not receive emails like that.
Attached Photos

 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Jina Zheng
3 posts
Sat Jun 12, 21
6:30 AM
Hi Tim, Is there any way to un-do the crossing out? I know this client and when I asked her she doesn't remember opting out.
Tim - PicturesPro.com
13572 posts
admin
Sun Jun 13, 21
7:32 AM
You can go to People -> Opt Out Emails, mouse over the email and then select removed.

But they did click the option to not receive emails.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Leanne
210 posts
Tue Jun 15, 21
4:26 AM
this drive me NUTS Jina!

They definitely do it but it's because they think they are opting out of "you just won a car!" type spam and omg, no, I just need to tell you how to access a gallery you want!!
UGH!!

So I download all the people into a spreadsheet and email from there, really annoying, and it feels slightly wrong, but they registered to get a gallery, so how can I send a gallery if you've said "please do not contact me?" .. ugh.

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