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Stripe Bug

 
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Marco B
35 posts
Thu May 13, 21
8:51 AM
Hi Tim, I think I found a little bug.

scenary 1:
customer orders a photo and chooses "offline" payment the next day he changes his mind, accesses his order and clicking on the "PAY NOW" button opens the various options, stripe cards and pay.
in this case everything is ok

scenary 2:
I create an order to an already registered customer, I send him the invoice via "default email", he opens the link click on "pay now" and if he tries to pay with stripe the transition does not complete, if he selects paypal yes.

I checked the log on stripe and the strangulation is "not completed". I'll send you an email with the log if you find what blocks it
 
 
 
 
 
Tim - PicturesPro.com
13572 posts
admin
Thu May 13, 21
11:53 AM
I have tried both scenarios using the standard Stripe option and they both work. No bug.

Maybe there is something wrong with the invoice like no quantity or total. Are you using the standard stripe or stripe 3D secure?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Marco B
35 posts
Thu May 13, 21
12:43 PM
I confirm the quantity and total price entered. made several attempts with two different customers, always error. can this screen be useful to you?
Attached Photos

 
 
 
 
 
Tim - PicturesPro.com
13572 posts
admin
Fri May 14, 21
3:58 AM
Can you translate this area?
Attached Photos

 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Marco B
35 posts
Fri May 14, 21
4:03 AM
LAST ACTIVITY
PaymentIntent Status: requires_payment_method
The PaymentIntent requires a payment method
Set up an existing payment method on the PaymentIntent or ask the customer to enter a new one.
Further information (with link to this page) https://stripe.com/docs/payments/save-and-reuse#checkout
 
 
 
 
 
Tim - PicturesPro.com
13572 posts
admin
Fri May 14, 21
4:05 AM
You never did say which Stipe payment option you are using.

standard stripe or stripe 3D secure
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Marco B
35 posts
Fri May 14, 21
4:10 AM
I don't know how to answer this, I followed sytist's guide to enable stripe, and in standard conditions it works perfectly.
I don't know where to look for the information you are asking for
Edited Fri May 14, 21 4:20 AM by Marco B
 
 
 
 
 
Marco B
35 posts
Fri May 14, 21
4:24 AM
ok i found this in the stripe/ updates menu:
Complete your SCA integration
According to our records, all of your payments in the past seven days have used a compliant product
Strong Customer Authentication (SCA)
. The European regulation requires that a form of two-factor authentication is now required for many card payments. Check back regularly to make sure future payments are SCA compliant.

Complete your migration
Try dynamic 3D Secure authentication
Mandatory
Once the integration has been updated, verify it using test cards that meet current legislation. This way you can try 3D Secure, the further verification step that your customers will have to complete.
Read the documentation on verifying integration
 
 
 
 
 
Tim - PicturesPro.com
13572 posts
admin
Fri May 14, 21
4:48 AM
In your Sytist admin, Settings -> Checkout & Payment. Which one of these?
Attached Photos

 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Marco B
35 posts
Fri May 14, 21
4:51 AM
Stripe Checkout - 3d secure V2 / SCA
 
 
 
 
 
Tim - PicturesPro.com
13572 posts
admin
Fri May 14, 21
6:01 AM
I just did a test with the same scenarios again with that payment option and it worked fine.

Also, you are taken to a stripe page to enter in your payment details so it if was an error within Sytist I would suspect it would not even get to the Stripe page to enter in your card details.

I believe you will need to contact Stripe support to see what the problem is.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Marco B
35 posts
Fri May 14, 21
6:06 AM
reply
"Also, you are taken to a stripe page to enter in your payment details so it if was an error within Sytist I would suspect it would not even get to the Stripe page to enter in your card details."

I don't get to any stripe page, I stay inside sytist.
I'll do other tests, maybe I'm doing something wrong
thanks anyway
Edited Fri May 14, 21 6:58 AM by Marco B
 
 
 
 
 
Tim - PicturesPro.com
13572 posts
admin
Fri May 14, 21
10:48 AM
I have now tried on 3 different sites and can not duplicate the issue. Also placing an order offline then paying or paying an invoice is going to be the same for both.

You can email me the following if you want me to look into it:

1) Link to your Sytist admin.

2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).

3) FTP username and password.

 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Marco B
35 posts
Mon May 17, 21
4:58 AM
thank you for solving the problem for me,
great after sale service
 
 
 
 
 
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