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Current Version: 3.9.2 | Sytist Manual | Sytist Articles 

Error After Latest Update

 
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David Jones
9 posts
Wed Apr 28, 21
5:13 PM
Client is trying to pay invoice by credit card and getting the following error. Please advise remedy.

"Sorry, but your transaction was not successful. Try again if you believe this was in error. If you continue to have problems, please contact us with the following response: Response: (Verification Token field is not available for your request version. Check out the documentation to update the version.)
 
 
 
 
 
Tim - PicturesPro.com
13476 posts
admin
Thu Apr 29, 21
2:57 AM
I am unable to duplicate this and have put in a support ticket with Square. I can't find that error in the docs.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Tim - PicturesPro.com
13476 posts
admin
Thu Apr 29, 21
3:30 AM
Also if you can, email me FTP access to your site and let me make a change to see if it fixes it. Could be a while before square gets back to me.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
tony cobley
9 posts
Thu Apr 29, 21
4:05 AM
Have the same error also this morning after update.

Sorry, but your transaction was not successful. Try again if you believe this was in error. If you continue to have problems, please contact use with the following response: Response: (VerificationToken field is not available for your request version. Check out the documentation to update the version.)

Thanks
tony cobley
9 posts
Thu Apr 29, 21
4:23 AM
I have created a new application with square and updated the details and appears to be working now.
Tim - PicturesPro.com
13476 posts
admin
Thu Apr 29, 21
5:48 AM
Good to know Tony.

David, I have a file that may fix this that I would like to upload to your site or have you upload it. Shoot me an email with FTP info or to request the file.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Jon McCarthy
25 posts
Thu Apr 29, 21
8:24 AM
I had a customer email me yesterday after I updated with the same problem/error message. Have not had any other orders (or emails) come through since, so not sure if it is still happening and people just haven’t alerted me to it yet or if it was just a one time occurrence.
 
 
 
 
 
Tim - PicturesPro.com
13476 posts
admin
Thu Apr 29, 21
8:50 AM
Jon can you email me FTP access so I can upload a file or send me an email so I can attach a file to see if it fixes it?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Jon McCarthy
25 posts
Thu Apr 29, 21
9:12 AM
Can do. Thanks Tim!
 
 
 
 
 
paul Smith
43 posts
Thu Apr 29, 21
2:09 PM
I performed the update at around 9am Uk time and have just had an order without any issues.

I am about to start a 3 day event with web only sales so hopefully this isn't going to affect many
Charlie Ogard
21 posts
Thu Apr 29, 21
4:45 PM
Hey Tim, my customers are having the same issues.

Charlie O.
Tim - PicturesPro.com
13476 posts
admin
Fri Apr 30, 21
5:38 AM
Charlie are you on the 3.9.1 I release yesterday? That should have fixed it.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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