Error After Latest Update

Client is trying to pay invoice by credit card and getting the following error. Please advise remedy.

"Sorry, but your transaction was not successful. Try again if you believe this was in error. If you continue to have problems, please contact us with the following response: Response: (Verification Token field is not available for your request version. Check out the documentation to update the version.)

Edited by

I am unable to duplicate this and have put in a support ticket with Square. I can't find that error in the docs.

Edited by

Also if you can, email me FTP access to your site and let me make a change to see if it fixes it. Could be a while before square gets back to me.

Edited by

Have the same error also this morning after update.

Sorry, but your transaction was not successful. Try again if you believe this was in error. If you continue to have problems, please contact use with the following response: Response: (VerificationToken field is not available for your request version. Check out the documentation to update the version.)

Thanks

Edited by

I have created a new application with square and updated the details and appears to be working now.

Edited by

Good to know Tony.

David, I have a file that may fix this that I would like to upload to your site or have you upload it. Shoot me an email with FTP info or to request the file.

Edited by

I had a customer email me yesterday after I updated with the same problem/error message. Have not had any other orders (or emails) come through since, so not sure if it is still happening and people just haven’t alerted me to it yet or if it was just a one time occurrence.

Edited by

Jon can you email me FTP access so I can upload a file or send me an email so I can attach a file to see if it fixes it?

Edited by

Can do. Thanks Tim!

Edited by

I performed the update at around 9am Uk time and have just had an order without any issues.

I am about to start a 3 day event with web only sales so hopefully this isn't going to affect many

Edited by

Hey Tim, my customers are having the same issues.

Charlie O.

Edited by

Charlie are you on the 3.9.1 I release yesterday? That should have fixed it.

Edited by