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Clients Suddenly Unable To Download

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Louisa Copeland
16 posts
Sun Apr 11, 21
4:06 PM
I have received quite a few messages from clients that they are unable to download their digital order. Nothing has changed in my workflow etc so just wondering is this something obvious? Or is anybody else experiencing it the past couple of weeks? I have had 3 this evening alone.

Many thanks,

23 posts
Mon Apr 12, 21
2:02 AM
Yes, we have the same problem, but when downloading the ZIP.

the customer is assigned as Galery Owner and has Free Downloads. He can load the photos individually, but no longer as a ZIP.

Wedding Photographer living in Switzerland
Tim - PicturesPro.com
13476 posts
Mon Apr 12, 21
6:19 AM
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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