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Customer Download Erroring

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Elanor Osborne
25 posts
Mon Apr 05, 21
5:43 AM
I have had several customers contact me over the last 24 hours saying they cannot download single files (ZIP files work, but a customer with just 1 download can’t use this method).

The download does not start, just stays at 0% and on safari browser the view option comes up with “cannot parse response”.

Any ideas?
Tim - PicturesPro.com
13476 posts
Mon Apr 05, 21
11:16 AM
Sounds like a weird bug between some servers and some apple products.

In your Sytist admin click Settings in the main menu then UNDERNEATH the left menu click edit config file.

Before the closing PHP tag at the end of the file (which is ?>), copy the following line and paste it there and should fix it:

$setup['do_not_use_content_length_header_download'] = true;
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Elanor Osborne
25 posts
Mon Apr 05, 21
3:20 PM
Brilliant, that works! Thanks so much
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