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Customer Download Erroring
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Elanor Osborne
74 posts
Mon Apr 05, 21 5:43 AM CST
I have had several customers contact me over the last 24 hours saying they cannot download single files (ZIP files work, but a customer with just 1 download can’t use this method).
The download does not start, just stays at 0% and on safari browser the view option comes up with “cannot parse response”.
Any ideas?
The download does not start, just stays at 0% and on safari browser the view option comes up with “cannot parse response”.
Any ideas?
Tim - PicturesPro.com
16,236 posts
(admin)
Mon Apr 05, 21 11:16 AM CST
Sounds like a weird bug between some servers and some apple products.
In your Sytist admin click Settings in the main menu then UNDERNEATH the left menu click edit config file.
Before the closing PHP tag at the end of the file (which is ?>), copy the following line and paste it there and should fix it:
$setup['do_not_use_content_length_header_download'] = true;
In your Sytist admin click Settings in the main menu then UNDERNEATH the left menu click edit config file.
Before the closing PHP tag at the end of the file (which is ?>), copy the following line and paste it there and should fix it:
$setup['do_not_use_content_length_header_download'] = true;
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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Elanor Osborne
74 posts
Mon Apr 05, 21 3:20 PM CST
Brilliant, that works! Thanks so much
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