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Single Image On A Proof Page Is Not Showing

 
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Catherine Bligh
30 posts
Thu Jun 14, 18
6:40 PM
I have created a Proof page for a client and all the images uploaded correctly except for one. I have tried revising the file, renaming it, reuploading different versions, resizing it, saving a screenshot and uploading that... the image still does not show through there is no error on upload.

First screenshot is how it appears on the Photos section on the page in Sytist
Second screenshot is how it appears on the webpage.

http://www.thegreenbarn.phot os/proofs/ethan/

Any ideas?
Attached Photos

Edited Thu Jun 14, 18 6:40 PM by Catherine Bligh
Tim - PicturesPro.com
10424 posts
admin
Fri Jun 15, 18
4:35 AM
The ones not showing you have hosting on Amazon S3 and they are generating a 403 error. Appears to be missing part of the URL. Have you had other photos hosted on Amazon S3 that have worked?

To fix those, I would reupload them and not select to move them to Amazon S3.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Catherine Bligh
30 posts
Fri Jun 15, 18
8:55 AM
Unfortunately, that does not fix it. I've have tried unchecking Amazon S3. Everything in this proof gallery was uploaded with S3 checked fine until this file, now no additional images in the proof gallery will upload (revisions or new images) with or without S3 checked.

I recently set up an S3 account and followed the steps in the instructions you give. This is probably the third gallery I have created with S3 enabled.
Tim - PicturesPro.com
10424 posts
admin
Fri Jun 15, 18
1:28 PM
Can you upload photos to a regular gallery?

Are you possibly close to being out of space on your hosting account?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Catherine Bligh
30 posts
Fri Jun 22, 18
9:00 AM
Hi Tim,

I really thought you were onto something there, it would make sense!

I made a test photo gallery and uploaded images, no issues whatsoever: http://www.thegreenbarn.phot os/galleries/test/

Went back to the Proof page, uploaded a revised file as well as a new image and got the same issue as above. The images uploaded normally with no errors but a broken image is displayed: http://www.thegreenbarn.phot os/proofs/ethan/

I created a new proof page and uploaded 25 images. Only 5 of them are visible, 20 have the broken image: http://www.thegreenbarn.phot os/proofs/proof-test/
Tim - PicturesPro.com
10424 posts
admin
Fri Jun 22, 18
12:02 PM
You will need to email me the link to your Sytist admin with the username and password so I can look into it.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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