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Moved Website, Now 403

 
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makuahine
44 posts
Fri Apr 27, 18
7:58 PM
Hi, I changed hosting and moved my Sytist site to the new host. Same domain and I followed all directions and my host also moved my SSL. All seems fine over all except so far, when I tried to change the footer to the site, it gives me a 403 forbidden error when trying to save the changes.

You don't have permission to access /sy-admin/index.php on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Any tips are appreciated, thank you.
 
 
 
 
 
Marco Cappalunga
103 posts
Sat Apr 28, 18
2:07 AM
Did you updated the sy-config.php file with the new host setting ?
https://www.picturespro.com/sytist-manual/installation/moving-sytist-from-one-host-to-another/
Error 403 sometimes is also also a problem of wrong permission on files or folder
Edited Sat Apr 28, 18 2:10 AM by Marco Cappalunga
 
 
 
 
 
Tim - PicturesPro.com
9996 posts
admin
Sun Apr 29, 18
6:24 AM
403 errors are usually a result of Mod Security being triggered on the server. Contact your host about that.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
makuahine
44 posts
Tue May 01, 18
7:15 PM
Thank you Marco, however I did update all of the config.
Tim, I will do so. They need to turn it off? I now vaguely remember possibly discussing this with you before...
 
 
 
 
 
Tim - PicturesPro.com
9996 posts
admin
Wed May 02, 18
5:36 AM
If the 403 errors are coming from mod security, they will need to either turn it off or make some adjustments to mod security.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
makuahine
44 posts
Sat May 05, 18
4:42 PM
It was not mod security. I don't even know what it was, my host, Namecheap was looking at it and found something in the index.php and said they fixed it but I don't know what they did lol. I asked but the answer I got I did not understand.
 
 
 
 
 
makuahine
44 posts
Mon May 28, 18
10:00 AM
So I've now been able to upgrade my site to the newest version of Sytist as I had let it lapse earlier. Now saving the footer does nothing, like it doesn't give me an error and it wipes out any changes I make and reverts to what I've had. Sooooo... I can ask my host to make those changes again but if it's going to get wiped out every time I upgrade, that's pretty pointless. Ideas on what I can do?
Thanks
 
 
 
 
 
Tim - PicturesPro.com
9996 posts
admin
Tue May 29, 18
7:15 AM
It has to be something wrong with the host. You can email me the link to your Sytist admin with the username and password and I can take a look.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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