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Moved Website, Now 403

 
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makuahine
47 posts
Fri Apr 27, 18
7:58 PM
Hi, I changed hosting and moved my Sytist site to the new host. Same domain and I followed all directions and my host also moved my SSL. All seems fine over all except so far, when I tried to change the footer to the site, it gives me a 403 forbidden error when trying to save the changes.

You don't have permission to access /sy-admin/index.php on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Any tips are appreciated, thank you.
 
 
 
 
 
Marco Cappalunga
111 posts
Sat Apr 28, 18
2:07 AM
Did you updated the sy-config.php file with the new host setting ?
https://www.picturespro.com/sytist-manual/installation/moving-sytist-from-one-host-to-another/
Error 403 sometimes is also also a problem of wrong permission on files or folder
Edited Sat Apr 28, 18 2:10 AM by Marco Cappalunga
 
 
 
 
 
Tim - PicturesPro.com
10618 posts
admin
Sun Apr 29, 18
6:24 AM
403 errors are usually a result of Mod Security being triggered on the server. Contact your host about that.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
makuahine
47 posts
Tue May 01, 18
7:15 PM
Thank you Marco, however I did update all of the config.
Tim, I will do so. They need to turn it off? I now vaguely remember possibly discussing this with you before...
 
 
 
 
 
Tim - PicturesPro.com
10618 posts
admin
Wed May 02, 18
5:36 AM
If the 403 errors are coming from mod security, they will need to either turn it off or make some adjustments to mod security.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
makuahine
47 posts
Sat May 05, 18
4:42 PM
It was not mod security. I don't even know what it was, my host, Namecheap was looking at it and found something in the index.php and said they fixed it but I don't know what they did lol. I asked but the answer I got I did not understand.
 
 
 
 
 
makuahine
47 posts
Mon May 28, 18
10:00 AM
So I've now been able to upgrade my site to the newest version of Sytist as I had let it lapse earlier. Now saving the footer does nothing, like it doesn't give me an error and it wipes out any changes I make and reverts to what I've had. Sooooo... I can ask my host to make those changes again but if it's going to get wiped out every time I upgrade, that's pretty pointless. Ideas on what I can do?
Thanks
 
 
 
 
 
Tim - PicturesPro.com
10618 posts
admin
Tue May 29, 18
7:15 AM
It has to be something wrong with the host. You can email me the link to your Sytist admin with the username and password and I can take a look.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
makuahine
47 posts
Mon Dec 10, 18
11:34 AM
Hi Tim - after upgrades, this is happening again and I'm trying to redesign my site. Could you let me know what changes you made so I could keep them and make them again as necessary? Thanks!
 
 
 
 
 
Tim - PicturesPro.com
10618 posts
admin
Mon Dec 10, 18
12:25 PM
This was my email reply from last time and probably the same thing:

I think what you are doing is clicking the update button next to the option "Select how to edit your header & footer" and not clicking Save Changes at the bottom of the screen. I was able to modify the footer, click Save Changes, and the changes saved.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
makuahine
47 posts
Mon Dec 10, 18
12:49 PM
No, I can guarantee you I'm clicking the right button. Blue at the bottom of the screen, says save changes. Just like on all my other pages, same type of save or update button. It gives me a 403 error: Forbidden.
 
 
 
 
 
Tim - PicturesPro.com
10618 posts
admin
Mon Dec 10, 18
1:03 PM
403 server error is triggered from Mod Security on the server. It is the only thing that causes a 403 error and has a lot of false positives. This is a server error, not an error generated by Sytist. You will need to contact your hosting company and let them know what you are doing it triggering it and they can whitelist the rule it is triggering.

 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
makuahine
47 posts
Mon Dec 10, 18
1:05 PM
oh shoot now I remember, clearly I didn't see all the posts above. It was my host that made a change to the index.php before. I remember you telling me that and they said that it wasn't a problem then looked into it.
thanks
 
 
 
 
 
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