If you have a support question or comment, click the Post New Topic link below. Sytist Manual | Sytist Articles | Facebook Page.

Blue Host Cron Won't Work: They Say Shared Access The Issue?

Please log in or Create an account to post or reply to topics.
Alison Stumpf
Mon Mar 05, 18
8:28 AM
I tried to set up my cron on blue host.
I tried both the php link and the q link.
Neither worked. I consulted tech support and this is what they said:

From blue host:
"I could see that you are looking to access /usr/bin/php which is not possible in shared account which is the reason you get access denied error"

"If you are looking to access /usr/bin/php -q file in current account , this is not possible since it required root access. Since you donot have root access , you get the access denied error. You will need a VPS account to run /usr/bin/php -q /home2/alisonu9/public_html/sytist/sy-admin/sy-cron.php

I don't really know what any of this means or how to communicate to them what I need. Can you advise please?
Paul White
Mon Mar 05, 18
8:45 AM
A shared account is where you are not the only one on a particular server. I also have a shared account and I have never been able to get it to work reliably on my Bluehost account. Sometimes it works perfectly and will do so for several months at a time. Then, with nothing changed on my end, it will send me an email with this error:
Could not exec shell '/bin/bash' with errno = 2. In fact, sometimes it will send me 30 or 40 duplicate emails even though I may have only one or two notifications to be sent. Has any Bluehost subscriber ever figured out how to make this work?

Paul White
Tim - PicturesPro.com
Wed Mar 07, 18
11:38 AM
It sounds like they are just trying to make you upgrade hosting.

I have never set up a cron job on bluehost, but try these:

php /home2/alisonu9/public_html/sytist/sy-admin/sy-cron.php


php -q /home2/alisonu9/public_html/sytist/sy-admin/sy-cron.php

If neither of those work, the question to ask them is what is the correct PHP binary part for the cron job to use on shared hosting. Say you have the correct "path" but you need the correct binary.

Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Alison Stumpf
Wed Mar 07, 18
11:40 AM
Thank you for giving me the verbiage to use. I'll try that.
I've not been overly thrilled with Blue host- if they don't make it easier to work w/ Sytist you may want to rethink recommending them as a host, - esp if they don't support the cron jobs. :)
Loading more pages
Loading more pages
Sign up for email promotions.
Your information is safe with us and won't be shared.
Thank you for signing up!
©2003 - 2017 Grissett, LLC. All Rights Reserved.
Loading More Photos
Scroll To Top
Close Window