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Client Unable To Download Image To Iphone

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Kimberly Marchesano
16 posts
Fri Feb 09, 18
8:00 AM
I have a client who opened her gallery on her iPhone and when she clicks on the download option a box appears that says download now. When she does that nothing happens. It doesn't save anywhere to her phone. Is there a setting or something I'm missing to change or does it not download to mobil devices?
M Davis
243 posts
Sat Feb 10, 18
10:49 AM
Most likely client iPhone hard drive is full and will not accept the download file, and has nothing to do with your Sytist settings.
M. Davis
Tim - PicturesPro.com
9639 posts
Sun Feb 11, 18
5:42 AM
I have tested on 3 different iphones and haven't had any problems downloading. Someone else had reported though someone else had problems downloading in a certain browser. Maybe have your customer try another browser on their phone. I have no idea why it wouldn't be downloading.
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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