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Client Unable To Download Image To Iphone

 
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Kimberly Marchesano
18 posts
Fri Feb 09, 18
8:00 AM
I have a client who opened her gallery on her iPhone and when she clicks on the download option a box appears that says download now. When she does that nothing happens. It doesn't save anywhere to her phone. Is there a setting or something I'm missing to change or does it not download to mobil devices?
M Davis
251 posts
Sat Feb 10, 18
10:49 AM
Most likely client iPhone hard drive is full and will not accept the download file, and has nothing to do with your Sytist settings.
 
 
 
 
 
M. Davis
Tim - PicturesPro.com
10278 posts
admin
Sun Feb 11, 18
5:42 AM
I have tested on 3 different iphones and haven't had any problems downloading. Someone else had reported though someone else had problems downloading in a certain browser. Maybe have your customer try another browser on their phone. I have no idea why it wouldn't be downloading.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Marcel Otterspeer
51 posts
Mon Jul 09, 18
5:49 AM
It seems to be a safari (iPhone and Mac) issue. I've the same problem, but it appears only when downloading photos in safari with watermark or logo, both in safari for Mac and iPhone (X) with lots of free space. When no watermark or logo is applied in Sytist, the download works fine. Maybe this will help in troubleshooting :-)
 
 
 
 
 
Tim - PicturesPro.com
10278 posts
admin
Mon Jul 09, 18
12:48 PM
What happens when you try to download when it is being watermarked?

Does the same thing happen in this gallery?
http://www.sytist.net/clients/places-around-the-world/
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Marcel Otterspeer
51 posts
Tue Jul 10, 18
11:15 AM
Hi Tim,

In your example the download works fine...may be server configuration problems?
 
 
 
 
 
Tim - PicturesPro.com
10278 posts
admin
Tue Jul 10, 18
12:20 PM
It must be something to do with the server or configuration, but I have no clue as to what it could be especially if it is specific to a browser. Post or email me a link to a gallery with downloads and password if needed so I can take a look.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Marcel Otterspeer
51 posts
Tue Jul 10, 18
12:32 PM
Thanks Tim! Sent you a mail ;-)
 
 
 
 
 
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