If you have a support question or comment, click the Post New Topic link below. Sytist Manual | Sytist Articles | Facebook Page.

Sytist Installation Failing.

 
Please log in or Create an account to post or reply to topics.
 
Yvonne
19 posts
Thu Jan 18, 18
10:09 AM
Hi,

This is the second time I've tried to install a new sytist on a site and it's not working again.

The last time, themes were missing.

This time, when I've gone through the installation into the folder https://boneidoldogs.co.uk/clients, it completes successfully. I'm instructed to remove the install directory. I click that button too.

Then, when I then try to visit the url https://boneidoldogs.co.uk/clients it diverts the link back to https://boneidoldogs.co.uk and gives me a "page not found error". I've started the 3 times over again, complete with totally deleting and re-uploading and re-uploading all the sytist installation files via FTP and removing and re-creating the database and it keeps happening.

And now, when I try to re-install it, it won't even let me go to the install page, even though I cleared everything and started over.

https://boneidoldogs.co.uk/clients/install diverts to https://boneidoldogs.co.uk/install and returns a 404 error.


Please advise?
Thanks.
Edited Thu Jan 18, 18 10:27 AM by Yvonne
 
 
 
 
 
Tim - PicturesPro.com
10433 posts
admin
Thu Jan 18, 18
11:43 AM
This is caused by a conflict with the .htaccess file in the root folder.

Delete the .htaccess file that is inside your "clients" folder.

Then close out your browser, open it back up and go to what would be the admin link.

https://boneidoldogs.co.uk/clients/sy-admin Unless you chose to name the admin folder something else.

If that doesn't work, send me an email so I can attach a .htaccess file to upload to the clients folder to make it ignore the one in the root.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Yvonne
19 posts
Thu Jan 18, 18
12:27 PM
There is only the .htaccess-sytist file... not a .htaccess file. I presume that's the one you mean?

ETA ok - after I repeated the installation, there WAS a .htaccess file. Have removed that as well and I put the first one back.

I think it's working now, thanks... I think the server caching might have been causing a delay in seeing the change.
Edited Thu Jan 18, 18 12:39 PM by Yvonne
 
 
 
 
 
This reply was deleted.
Yvonne
19 posts
Thu Jan 18, 18
12:46 PM
Oh well that's disappointing... now that everything is working, I have only just realised that I am only allowed install this on one of my sites. I was under the impression that I was able to use it on all my sites.

Back to deleting everything. :-(
 
 
 
 
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2018 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close