If you have a support question or comment, click the Post New Topic link below. Sytist Manual | Sytist Articles | Facebook Page.

Green Screen Backdrop Issue

 
Please log in or Create an account to post or reply to topics.
 
Bruce Pham
177 posts
Sun Oct 22, 17
8:36 AM
Hey Tim,

A new green screen issue has cropped up. Many of orders are coming in where I can see the default backdrop installed but no backdrop was chosen or indicated on my end. The customers sees a backdrop on their end as well, but when they download the JPEG, the files has a black backdrop which is an indication that a backdrop was not chosen and the system flatten it into a JPEG without a backdrop.

See samples below, one shows the admin side and the other shows the favorites of the customer side. I believe the problem is connected to the FAVORITING of a photo. Not sure why it is happening but somehow people are able to FAVORITE an image without a backdrop. Then when they go to their favorites, click on an image that does not have a backdrop added, when it enlarges the default backdrop is shown, they then add the image to the cart with the default backdrop. This process seems to add the favorite without a backdrop to the cart. Again this is all speculation, I have not been able to duplicate this issue on a PC. I may be something that is happening on mobile devices.

Attached Photos
 
 
 
 
 
Bruce Pham • Forever Studio • School Pictures At Their Best
Tim - PicturesPro.com
9766 posts
admin
Mon Oct 23, 17
8:25 AM
Are these favorites that could have been added before the last changes I made for you?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Bruce Pham
177 posts
Tue Oct 24, 17
6:53 AM
That is a possibility. I’ll keep and eye out if it happens in my recent shoots.
 
 
 
 
 
Bruce Pham • Forever Studio • School Pictures At Their Best
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2017 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close