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Charging To View Galleries?

 
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Joe Mahaffey Photography
Thu Sep 28, 17
12:42 PM
Is there anyone charging customers or potential customers in order for them to view your galleries? If so, how do you have it set up? Do you get negative feedback from your customers? Do you offer the fee back to the customer if they order and if so, how do you credit them?
 
 
 
 
 
Tim - PicturesPro.com
admin
Thu Sep 28, 17
1:23 PM
Here is how to do it (Paid Access)
https://www.picturespro.com/sytist-manual/articles/paid-access/

I know people use that feature. Maybe some will chime in with their experience.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Joan Davis
Wed Oct 04, 17
11:20 AM
I shoot sporting events. I do charge but dont use the paid access feature as my clients can either purchase what I call a single event unlock or a season unlock. What I do is post proofs in individual folders for a single event. I manually lock each folder w a password. Clients can purchase a single event unlock in a separate area of the website. Once they do that, i manually unlock their folder of images. It does take a bit of time but well worth the effort for the payment.

I use a splash window to explain the unlock process as well as default emails to help the client thru the process. I prepare galleries in advance to take advantage of the pre-register option. My first season using this software and nothing but positive feedback from my clients. I currently have 482 registered uses who have purchased either a single show unlock or season pass. Happy to answer any other questions.

http://www.flatlandsfoto.com/proofs/
Scott Lowe
Wed Oct 04, 17
10:56 PM
I’m following this one too. I’m actually very interested in they way everyone uses Sytist. Which there was a separate form and or YouTube channel where we can learn more from each other. Hope to see more responses on this thread and thank Joan for you comment.

 
 
 
 
 
Tim - PicturesPro.com
admin
Thu Oct 05, 17
7:43 AM
I am going to pin this to the top so it doesn't get lost.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Joe Mahaffey Photography
Thu Oct 05, 17
10:17 AM
Joan, that is good information. In fact, it's the sporting events that I have the most trouble with theft by phone cameras. I have been met with heavy resistance when I mentioned to my customers that I was thinking about making my sporting event galleries a paid view. I informed them that I would offer a $5.00 credit to their account that would be good towards purchases of images only. I haven't figured out all of the options with Sytist yet, such as the splash windows.
 
 
 
 
 
Joan Davis
Thu Oct 05, 17
10:32 AM
I met w heavy resistance as well but this is my full time income source and I need to keep the bills paid! I charge $20 for the unlock then offer them a complimentary personal use digital image (sells for $30). For me it was easier to give everyone an image than manage the credits - tho w Sytist that would be easier. Probably less than 50% order their free image - and those that do share on FB etc giving me some additional advertising as each image has my logo. The complimentary digital image is an option on the order form. I require they order that way. Nothing prevents them from ordering multiple complimentary images. If they do, I email them to let them know they are welcome to order one complimentary but can order the others as regular personal use digital images. I shoot many of the same people in a season and those "free" images give them a tangible memory from each competition.

I do use the splash window to explain the process (as well as default emails). It is very easy to use the splash window and can be copied and pasted onto each gallery with a single click. However, that still requires that the customers actually read the info!
Joe Mahaffey Photography
Thu Oct 05, 17
11:05 AM
I need to figure out how to charge a customer once. I have customers return each time I post new games images and they don't like the idea of paying each time they connect. I like the idea of a seasonal charge.
 
 
 
 
 
Joan Davis
Thu Oct 05, 17
11:11 AM
I offer a season pass as well. Covers all their events - and a complimentary personal use from each. I have a separate area of "proofs" for order the single show unlock, season pass and a trainers pass (gives them a commercially licensed image from each competition. Link below to the proofing area of my site. Purchase Proof Unlock is where they are available instead of the individual competition galleries.

http://www.flatlandsfoto.com/proofs/
Scott Lowe
Thu Oct 05, 17
9:27 PM
Joan-

Thank you for time explaining your process. In looking at your website could you clarify something for me? I see you have proofs posted for a lot of events. Is that just a sample of the pictures? So you then someone says “hey I want to see every picture with me in it” so they purchase a single event pass or season pass. Then you just upload their pictures or do you upload all the pictures for the event? Then you give them credit at which point they could download at least one image without watermark?

Thank you so much. You have been giving me a lot to think about and I’m like Joe and have just started with Sytist (and love it). My main source of income is via Team and Individual pictures but I LOVE taking action shots and I’m trying to eek out a few more dollars to pay the bills.

Thanks Tim for pinning this. I would love to see more discussion on strategies people use in developmenting their business and how it folds into Sytist.
 
 
 
 
 
Joan Davis
Fri Oct 06, 17
4:47 AM
Hi Scott - My system is to shoot everyone in the competition. I cull the crap and post all the best of each competitor. Images are sorted by competitors name and posted as folders in the galleries Each folder in each gallery is manually locked with a password.For a competitor to view their proofs, they need to either purchase a single show unlock or a season pass. Once they pay me, I remove the password so they have access to the photos. They can then order a complimentary digital image as well as prints, print / digital image combos, specialty items etc. The free digital image is edited and emailed to them I do not offer all images on a disk / flash drive as I am anal about editing every image that goes to a client. All images on a disk for a flat fee would be too much work for too little return.

Joan
Ron Peterson
Fri Oct 06, 17
9:47 AM
How do you handle a Trainer's Season Pass. Since many trainers have more than one rider/horse in their care. Do you charge them full price for each of their riders?
 
 
 
 
 
Joan Davis
Fri Oct 06, 17
9:58 AM
Trainers season pass is for the trainer only in the events they are competing in. They get a single commercially licensed image from each show that they can use on their website, business FB page and/or small print ads etc. If they choose, they could sub a students photo for a competition where they are competing. Normally I charge $75 for a single commercial use license or $60 per for 2 or more so it is a great deal for clients looking for some business images.
Ron Peterson
Fri Oct 06, 17
10:58 AM
Thanks Joan. Now I understand. I thought that it somehow applied to the students in their care. But the trainers do ride in the competitions with their own interests in mind. Promote themselves, horses, barn etc.
 
 
 
 
 
Scott Lowe
Fri Oct 06, 17
1:27 PM
Thank you so much Joan. Very useful information!

I still hope others comment and discuss how charging for gallery views is working for you. Lessons learned?
 
 
 
 
 
Michael Weeks
Thu Nov 02, 17
1:59 PM
My whole take n pay to view is based around a number of the other features in Sytist, in particular CRON emails

Images all uploaded immediately after the job
for 7 days there is 15% discount to match on-site prices
A reminder that the early bird is expiring is sent out on day 5
Galleries set to expire after 4-6 weeks
Reminder sent out 2 days before expiry that gallery will be archived and that there will be pay to view
I have to manually change from expired to pay to view

Every step along the way produces revenue, including the pay to view

All I need is for Tim to make it an option to go automatically to pay to view and Sytist is doing all the work

Mike

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