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Error While Uploading Images

 
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Joe Mahaffey Photography
Mon Sep 18, 17
3:34 PM
I receive this error every time I upload images to my website. It is starting to get old. I am only uploading 20-30 4x6 @ 100 DPI images at a time. I am on 100 up and 100 down Internet, so I know my internet is not the issue. This has happened since the first day I started my website with Sytist.

Has anyone else received this error? What did you do to fix it?
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Tim - PicturesPro.com
admin
Tue Sep 19, 17
6:32 AM
When/where exactly do you see this? Never seen that before.

And what is in the address bar when you get it?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Joe Mahaffey Photography
Tue Sep 19, 17
11:22 AM
It only happens when uploading images. the average MB per image is 300MB and I only upload 4x6 @ 100 DPI images. I included a photo of what is shown inn the address bar when this happens. I have mentioned this to you a few times before Tim. I have talked to my internet provider and they have done tests with all results coming back good. I have also talked with GoDaddy, they have told me I have no issues on their end. All I know is time is money. When I have customers waiting for me to upload their gallery and this error pops up many times, I have to wait until the page refreshes to start where I left off. It shouldn't take 45 minutes to upload 300 images! When my time gets wasted, I get frustrated.




 
 
 
 
 
Joe Mahaffey Photography
Tue Sep 19, 17
11:24 AM
Here is what my address bar shows
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Tim - PicturesPro.com
admin
Wed Sep 20, 17
8:02 AM
It looks like you have a lot of failed uploads by the link in the address bar which is probably making the URL really long causing the screen you see after they finish uploading.

I have seen where people have issues uploading photos when hosting at godaddy because of a I/O error (input/output error). You might see the error in the uploader when they are uploading. Seems to be hit and miss at godaddy with that error, some get it, others don't.

I would suggest seeing if godaddy can move your hosting account to another server or investigate the I/O error. It could be limits set on that server.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Joe Mahaffey Photography
Wed Sep 27, 17
12:11 AM
Tim,

I have talked to GoDaddy. I explained the issues I was having and what you recommended to talk to them about. I am considering moving my hosting services with them to business hosting, which will be more like having a dedicated server of my own. They recommended using an FTP service to upload my images to my website and mentioned Filezilla. Is this compatible with Sytist/PicturesPro or is there another FTP service you would recommend? I would like a prompt response from you, if possible, as I am talking with GoDaddy again at 4 PM CST Wednesday about switching to the business hosting.

Joe
 
 
 
 
 
Tim - PicturesPro.com
admin
Wed Sep 27, 17
7:53 AM
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Cecil Keel
Wed Sep 27, 17
11:01 AM
Joe,

I had the exact same issue a couple of weeks ago.

We had been running fine since February prior to that.

I would be interested to know if you have solved the issue.

I went the FTP route and it has worked so far...
Joe Mahaffey Photography
Wed Sep 27, 17
1:32 PM
Cecil,

What FTP source are you using?

Joe
 
 
 
 
 
Cecil Keel
Thu Sep 28, 17
11:24 AM
I use Filezilla client to upload to our sy-upload folder at Godaddy.

I normally use Hostgator for all of my projects, but this one started out a little differently.

I will migrate Sytist from Godaddy to Hostgator in our slow season after the first of the year.
Tom Fenn
Thu Sep 28, 17
11:45 AM
300mb? That's enormous! Are you using a 5x4 digital back? I usually get that message when my browser cache is too full (not on Sytist).
 
 
 
 
 
Joe Mahaffey Photography
Thu Sep 28, 17
12:33 PM
I use 4x6 @ 100 dpi when I upload to my website.

Thanks for the information on using FTP, Tim. I am redoing my website right now and that includes using a less invasive watermark for a more professional look. I am also considering charging $5 for customers to view my galleries and offer that back as a discount if they order.
 
 
 
 
 
Cecil Keel
Tue Oct 17, 17
6:50 PM
Update for what it is worth.

I have utilized Earthlink's Web Disk feature instead of an FTP client to upload images.
It's a little slower, but it has its place.

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