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Downloads Are Ready Email Link Not Working

 
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Zach Jenkins
Fri Aug 25, 17
9:23 PM
When my clients receive the Downloads are ready email, the link and password are not showing up. Instead, all they get is the code. Am I not doing something I need to do here?
Tim - PicturesPro.com
admin
Sun Aug 27, 17
5:40 AM
What exactly is being shown? Can you post a screen shot?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Zach Jenkins
Tue Aug 29, 17
11:06 AM
Here is a screen shot of what my client received. I tested it and got the same thing and so did another client. I am sending this email from the galleries > people area.

Thanks
Attached Photos
Tim - PicturesPro.com
admin
Wed Aug 30, 17
9:23 AM
I think maybe you aren't sending the email from the right place, so it isn't replacing the codes. You should view the order in the admin, click the Manage Photos tab, and click the link above the photos that says "Send email to notify photos are ready to download (info@email.address)."
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com

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