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Recent Visitors Not Logged

 
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Photoguy
Tue Jun 20, 17
11:00 AM
For some reason Sytist has stopped logging recent visitors, not all but most. We are using Sytist Version 1.7.1. Any idea what might be wrong?
Tim - PicturesPro.com
admin
Wed Jun 21, 17
9:46 AM
Do you mean in the visitor stats? I can't think of any reason why some would not be logged, unless you mean your visits and you are logged into the admin, which won't be logged if you have that set in Settings -> Admin / Main Settings.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Photoguy
Wed Jun 21, 17
1:07 PM
Nope, not my visits, I do have that turned off.

Yes it is the recent visitors that are not always being logged, they are not shown on the front page or in Stats/Recent Visitors. One client created an account and that visit was logged, a few days later she logged in again and that was not logged, I noticed she had logged in because she had added images to her favorites list. The same client visited yesterday and it was logged. A few others created new accounts and didn't get logged either. We do receive an email if someone registers and they do show on the newest people list on the front page.

We even had a couple clients log in and place orders and not show on the recent visitors list.

If I look at the individual client page under "People" it shows their "Last Active:" date, as well as sorting the people list by Last Active shows the last log in as well.
Tim - PicturesPro.com
admin
Wed Jun 21, 17
1:26 PM
Maybe your time zone is way off.

If you go to Stats -> Site Visitors -> Recently view pages, do you see any of the activity there?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Photoguy
Wed Jun 21, 17
2:04 PM
Shows the same info as Recent Visitors.
Time zone is set OK.
Edited Wed Jun 21, 17 2:09 PM by Photoguy
Tim - PicturesPro.com
admin
Wed Jun 21, 17
2:27 PM
You will need to email me the link to your Sytist admin with the username and password so I can take a look.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Photoguy
Wed Jun 21, 17
3:23 PM
Email sent.

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