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Current Version: 4.9.2 | Sytist Manual | Common Issues | Feature Requests
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Incorrect Order Total
M
Mark Romine
26 posts
Mon Apr 10, 17 6:45 AM CST
I had a customer order yesterday for $90 with sales tax of $5.63. The cart totaled the order for $96. What happened here?
Tim - PicturesPro.com
16,247 posts
(admin)
Mon Apr 10, 17 8:09 AM CST
I have no clue. I would need to see the order. Post or email me a screen shot of the order or email me the link to your Sytist admin with username/password so I can take a look.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
M
Mark Romine
26 posts
Mon Apr 10, 17 6:49 PM CST
This is the order.
Attached Photos
Tim - PicturesPro.com
16,247 posts
(admin)
Tue Apr 11, 17 9:05 AM CST
I can't really tell anything by looking at this. Is there 6 $15 products on the order? I can try to duplicate it.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
M
Mark Romine
26 posts
Tue Apr 11, 17 4:33 PM CST
Yes, there were six items at $15 each. Sales tax rate is 6.25%. No other charges.
M
Mark Romine
26 posts
Tue Apr 11, 17 5:07 PM CST
I updated Sytist today to the new version and created a similar order. The total calculated correctly.
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