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Proofing Section On Mobile

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Christopher Bosse
16 posts
Wed May 21, 14
6:20 PM

The proofing section doesn't seem to work on mobile. The gallery view shows up, but when an image is clicked, nothing happens. I seem to have a lot of clients that hop on their phones and view things as soon as they get the email. I'm going to add a "no mobile" disclaimer to my email until a fix is found!

Thanks for your help!
Tim - PicturesPro.com
10301 posts
Thu May 22, 14
7:13 AM
I will look into it.
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Paul M
229 posts
Fri May 23, 14
11:28 AM
This might be the same problem I'm experience with the Client Galleries I posted about in another post.
john balash
51 posts
Thu Jun 25, 15
6:51 AM
yes i have same problem, this make customers confused
Ruby Duncan
2 posts
Fri Apr 15, 16
9:56 AM
Has this option been corrected on Mobile devices?
Thank you
Tim - PicturesPro.com
10301 posts
Fri Apr 15, 16
1:06 PM
Not yet, looking into it for the next update.
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
143 posts
Fri Oct 28, 16
7:01 AM
This hasn't been updated yet? Would be great to have this function working properly.
Chris Nutt
107 posts
Mon Oct 09, 17
12:52 PM
Hi Tim, it still seems that the proofing doesn't work on mobiles (only shows the thumbnail page and nothing happens when the images are clicked). It certainly doesn't on my iPhone SE anyway. As mobile screens are getting bigger and more usable, is there any plan to get this working in upcoming releases?
William Spivak
40 posts
Mon Oct 09, 17
6:13 PM
I had the same issue with clients trying to view the proofs on their phones. The one work around I know of that works on iPhones, have them select the box with the arrow in it (center menu option), then have them click request desktop site. This will now show the proofing options for them to accept or reject them. I create a picture composite that I send in the email with their proofing gallery to help save all the questions.

Let me know if this works for anyone else.

Attached Photos

William Spivak Owner/Photographer (484)746-3380 https://williamspivakphotography.com info@williamspivakphotography.com
Chris Nutt
107 posts
Tue Oct 10, 17
2:00 AM
Hi William, that works for me too. Not a perfect solution by any means, but it will solve a couple of issues we have at the moment with client proofing.
Many thanks!!
Martin Stembridge
4 posts
Tue Nov 14, 17
12:01 PM
Yes proofing section just does not work on mobiles - wish i had not set it up and sent it to a client now.

it shows the thumbnails but when clicked nothing happens.

Is this going to get sorted soon or shall i revert to my old system of proofing.

i would assume 70% of clients now use mobiles and not tablets or PC's
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