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"sorry, There Has Been An Error. Please Refresh The Page." When Downloading

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Kate Lambley

88 posts

Thu Dec 18, 25 10:22 PM CST

Hi!

I have a client with their account set for Free Downloads on a particular gallery. They said they're getting an error when trying to download, so I logged into their account to test, and yep, I'm getting the same error.

I refreshed multiple times, but still got the same error each time.

Thanks

Tim - PicturesPro.com

17,561 posts (admin)

Fri Dec 19, 25 5:32 AM CST

That will happen when it is a passcode photos gallery and there is no passcode session. Email the email address of the customer having issues and the passcode and gallery.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com

2 total messages

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Category: Error

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