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Prepay Order Deleted

331 posts
Thu Dec 18, 25 1:54 PM CST

A customer prepaid and accidentally deleted the $0 order that was created in her cart so she can select the images. What would be the best solution to allow her to add those images or order again? The prepaid order was discounted but once the gallery was open, the discount changed. 

Bruce Pham • Forever Studio • School Pictures At Their Best
17,569 posts (admin)
Fri Dec 19, 25 5:28 AM CST

You would have to create a print credit for them.

There isn't an option for them to delete their pre-paid products. 

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
331 posts
Fri Dec 19, 25 8:02 AM CST

oh really? Then I’m not sure as to why there isn’t an order in her cart. She did purchased a prepaid though. I just assumed she somehow deleted the cart. I’ll create a credit to match her order with the current price guide. Thanks. 

Bruce Pham • Forever Studio • School Pictures At Their Best
3 total messages
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