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Paypal Complete Payment Error

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Paul Jacobs

4 posts

Wed Oct 15, 25 1:21 PM CST

I just setup PayPal Complete Payments as our old method of paypal was no longer working.

Unfortunately I get an error on checkout. The Paypal window pops up first then goes back to the checkout page. See screenshot.

How can I fix this?

Thanks for your help.

Attached Photos

Tim - PicturesPro.com

17,473 posts (admin)

Thu Oct 16, 25 4:12 AM CST

Sounds like it could possibly be incorrect API credentials. You can email me the following so I can check the error log:

1) The link / URL to your Sytist admin (where you log into your Sytist admin).

2) Create me an admin account by clicking Admins in the main menu, or send me your admin username and password.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com

Paul Jacobs

4 posts

Thu Oct 16, 25 2:18 PM CST

Tim - PicturesPro.com wrote:
Sounds like it could possibly be incorrect API credentials. You can email me the following so I can check the error log:

1) The link / URL to your Sytist admin (where you log into your Sytist admin).

2) Create me an admin account by clicking Admins in the main menu, or send me your admin username and password.

Error message went away after fixing the PayPal account. Now in checkout it says "Select from the options below to complete your purchase." But there are no options to select.

I emailed you the details you requested.

Thank you for your help.

Jeff Lenkowski

13 posts

Thu Oct 16, 25 2:49 PM CST

Paul Jacobs wrote:
Error message went away after fixing the PayPal account. Now in checkout it says "Select from the options below to complete your purchase." But there are no options to select.

I emailed you the details you requested.
Thank you for your help.

We are having this same problem today where there are no payment options. It's been working.

Apparently, there was a PP/Venmo outage today but supposedly it's been resolved. We're still having the problem though.

Jeff Lenkowski

13 posts

Thu Oct 16, 25 3:28 PM CST

Jeff Lenkowski wrote:
We are having this same problem today where there are no payment options. It's been working.
Apparently, there was a PP/Venmo outage today but supposedly it's been resolved. We're still having the problem though.

Looks like PPCP is working again. Thanks!

Tim - PicturesPro.com

17,473 posts (admin)

Fri Oct 17, 25 3:57 AM CST

There was indeed a PayPal outage

https://paypal-status.com/history/eventdetails/89894

https://downdetector.com/status/paypal/

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com

6 total messages

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