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504 Gateway Timeout Since Upgrade To 5.5

79 posts
Sun Oct 05, 25 4:17 PM CST

Hi All,

I am now receiving a 504 Gateway timeout since my upgrade when trying to upload photos. Now I'm unable to easily access the sites admin. Everything is taking ages to load (if at all).

Please can you help?


Cheers


Simon


Sitist and Pictures Pro User.
Wellington
New Zealand
79 posts
Sun Oct 05, 25 4:47 PM CST

Now receiving a 508

Resource Limit Is Reached

The website is temporarily unable to service your request as it exceeded resource limit. Please try again later.

Sitist and Pictures Pro User.
Wellington
New Zealand
79 posts
Sun Oct 05, 25 4:55 PM CST

Also this:

You have reached the limits within the past 24 hours

  • You have reached the entry processes (the number of simultaneously running php and cgi scripts, as well as cron jobs and shell sessions) limit 8 times
Sitist and Pictures Pro User.
Wellington
New Zealand
79 posts
Sun Oct 05, 25 5:13 PM CST

Error given in Plesk

2025-10-06 11:08:29Error
1230892#0: *33748897 upstream timed out (110: Connection timed out) while reading response header from upstreamnginx error
Sitist and Pictures Pro User.
Wellington
New Zealand
17,429 posts (admin)
Mon Oct 06, 25 4:12 AM CST

The upgrade would not have caused this. Looks like a issue with your host and limits. You will need to get with your host on it.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
79 posts
Tue Oct 07, 25 8:57 PM CST

from my domain host . . 

"I hope this email finds you well.

This is to confirm that we have adjusted some of the parameters of your PHP settings to help address the error you've been experiencing. (photo attached).

Still receiving . .  .

Resource Limit Is Reached

The website is temporarily unable to service your request as it exceeded resource limit. Please try again later.

Attached Photos

Edited Tue Oct 07, 25 8:59 PM by Simon Elwell
Sitist and Pictures Pro User.
Wellington
New Zealand
17,429 posts (admin)
Wed Oct 08, 25 9:11 AM CST

This has nothing to do with the upgrade. Is it only happening when uploading photos?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
79 posts
Thu Oct 09, 25 3:36 PM CST

Uploading Photos, changing order status, Just happening a lot now.

Sitist and Pictures Pro User.
Wellington
New Zealand
79 posts
Thu Oct 09, 25 3:51 PM CST

Here is a video of the site freezing which ends with a 504 error as above.

https://www.dropbox.com/scl/fi/zi34w7rrmzjgqvys2t4...

Edited Thu Oct 09, 25 3:52 PM by Simon Elwell
Sitist and Pictures Pro User.
Wellington
New Zealand
K
11 posts
Thu Oct 09, 25 9:02 PM CST

I am encountering the same issue that Simon's video shows but with only 1 gallery (so far). Then I need to close the tab and reopen the admin in another tab to get back to the home page; but still can't get into the orders for that gallery.

Edited Thu Oct 09, 25 9:02 PM by Kim Kornaski
17,429 posts (admin)
Fri Oct 10, 25 10:26 AM CST

I thought it was when you were trying to upload photos. 

I am in the process of fixing the loading issue when pulling orders from a gallery like that now. I'll have an update out within a day or 2 to fix it hopefully.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
79 posts
Sat Oct 11, 25 4:37 AM CST

Awesome Tim, thanks.

It was initially when uploading photos but then this issue arose as well.

Cheers

Simon

Sitist and Pictures Pro User.
Wellington
New Zealand
17,429 posts (admin)
Sat Oct 11, 25 9:49 AM CST

I've just released an update that will fix this. 5.5.1.

If you have already logged into your admin today, then you won't get the notice until tomorrow. Or you can click Settings in the main menu then UNDERNEATH the left menu click check for update.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
13 total messages
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