New Server - Support Forum | Sytist

K

Kenneth Anderson

22 posts

Mon Sep 29, 25 2:28 PM CST

I have migrated to a new server and tried to access my Stylist Cart Admin. It is in place on the server file management side, but I keep getting this error. Can someone help me figure out what I am doing incorrectly?

Fatal error: Uncaught mysqli_sql_exception: Access denied for user 'u356038851_db'@'localhost' (using password: YES) in /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-inc/functions.core.php:15 Stack trace: #0 /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-inc/functions.core.php(15): mysqli_connect() #1 /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-admin/index.php(30): dbConnect() #2 {main} thrown in /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-inc/functions.core.php on line 15

B

BERTI SKENDERASI

43 posts

Mon Sep 29, 25 2:44 PM CST

Either your user u356038851_db has no read/write access or your mysql db is inaccessible using the localhost as a host. Or your u356038851_db has wrong password in your sytist config

K

Kenneth Anderson

22 posts

Mon Sep 29, 25 3:25 PM CST

I made a change based on the screenshot, but still getting an error?

Fatal error: Uncaught mysqli_sql_exception: Access denied for user 'u356038851_ypaeohm_db'@'localhost' (using password: YES) in /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-inc/functions.core.php:15 Stack trace: #0 /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-inc/functions.core.php(15): mysqli_connect() #1 /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-admin/index.php(30): dbConnect() #2 {main} thrown in /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-inc/functions.core.php on line 15

Edited Mon Sep 29, 25 3:26 PM by Kenneth Anderson

K

Kenneth Anderson

22 posts

Mon Sep 29, 25 3:26 PM CST

I made a change based on the screenshot, but still getting an error?

Fatal error: Uncaught mysqli_sql_exception: Access denied for user 'u356038851_ypaeohm_db'@'localhost' (using password: YES) in /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-inc/functions.core.php:15 Stack trace: #0 /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-inc/functions.core.php(15): mysqli_connect() #1 /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-admin/index.php(30): dbConnect() #2 {main} thrown in /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-inc/functions.core.php on line 15

Attached Photos

Tim - PicturesPro.com

17,386 posts (admin)

Tue Sep 30, 25 7:15 AM CST

Database user u356038851_ypaeohm_db is incorrect. Doesn't match your screenshot.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com

K

Kenneth Anderson

22 posts

Tue Sep 30, 25 8:21 AM CST

Sorry wrong screen shot.

Fatal error: Uncaught mysqli_sql_exception: Access denied for user 'u356038851_ypaeohm_db'@'localhost' (using password: YES) in /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-inc/functions.core.php:15 Stack trace: #0 /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-inc/functions.core.php(15): mysqli_connect() #1 /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-admin/index.php(30): dbConnect() #2 {main} thrown in /home/u356038851/domains/kenandersonphotography.com/public_html/gallery/sy-inc/functions.core.php on line 15

Attached Photos

K

Kenneth Anderson

22 posts

Tue Sep 30, 25 8:25 AM CST

This is the SYS Config

<?php

$setup['path']= dirname(__FILE__);

$setup['url'] = "http://".$_SERVER['HTTP_HOST']."";

$setup['pc_db_location'] = "localhost";

$setup['pc_db'] = "u356038851_ypaeohm_db";

$setup['pc_db_user'] = "u356038851_ypaeohm_db";

$setup['pc_db_pass'] = "Removed for safety REason";

$setup['content_folder'] = "";

$setup['manage_folder'] = "sy-admin";

$setup['inc_folder'] = "sy-inc";

$setup['graphics_folder'] = "sy-graphics";

$setup['misc_folder'] = "sy-misc";

$setup['photos_upload_folder'] = "sy-photos";

$setup['layouts_folder'] = "sy-layouts";

$setup['tags_folder'] = "tags";

$setup['downloads_folder'] = "sy-downloads";

error_reporting(E_ALL ^ E_NOTICE);

ini_set('memory_limit', '256M');

ini_set('upload_max_filesize', '30M');

ini_set('post_max_size', '30M');

//ini_set('log_errors', 'on');

//ini_set('error_log', $setup['path']."/errors.txt");

ini_set('session.gc_maxlifetime', 3600);

ini_set('session.save_path', $setup['path']."/sy-phpsessions");

// Below is used when installing on a temporary URL. If you have your domain pointing to this hosting account now and no longer using a temporary URL, remove the line bellow

// If you need to make adjustments to this file do so below this line before the closing PHP tag.

?>

Tim - PicturesPro.com

17,386 posts (admin)

Tue Sep 30, 25 11:41 AM CST

Your username and database name don't have _db at the end of them in the screenshots.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com

K

Kenneth Anderson

22 posts

Tue Sep 30, 25 11:46 AM CST

Hi Tim, Thanks for the tip. I made that change to the Sys Config PHP and the error went away. Just cant figure out why its not showing now unless something needs to propagate?

Attached Photos

Edited Tue Sep 30, 25 11:55 AM by Kenneth Anderson

Tim - PicturesPro.com

17,386 posts (admin)

Tue Sep 30, 25 12:02 PM CST

Your new host is probably using PHP 8 and you are probably on a really old version of Sytist that is probably not compatible with PHP 8.

You will either have to have the PHP version changed to 7.4 or upgrade your Sytist.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com

K

Kenneth Anderson

22 posts

Tue Sep 30, 25 12:27 PM CST

Thanks Tim. I checked my previous server and it seems like they were on 8.2. which is how the admin page looks blank. I did try switching it to 7.4 and got an error on the page.

Attached Photos