To post a new support question, click the Post New Topic button below.
Current Version: 5.4.2 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Digital Images - Email After Order Placed

C
55 posts
Wed Sep 10, 25 9:58 AM CST

Apparently when someone orders a digital image, they automatically receive an email with the images...but they are small versions since I don't upload full size images to the galleries. When I process the orders, I go into their order, replace the photo and then click the button to send an email with a link to download the images. I can not find the email that sends the person their images right when they purchase...where is that email? Thanks for any help! 

17,333 posts (admin)
Wed Sep 10, 25 12:14 PM CST

They don't receive an email with the images attached. They receive an email with what they ordered and the thumbnail of the image, but not the image download. They can only download their images from their order on the website.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
55 posts
Wed Sep 10, 25 12:36 PM CST

That's what I thought but I've had two people tell me recently that they received an email to download their images. I guess they just assumed what's in the email is their download.

17,333 posts (admin)
Wed Sep 10, 25 12:39 PM CST

If you go to Settings -> Default Emails & Text Messages -> Orders & Invoices -> Order Email, scroll down and there is a "Download description". You can adjust that text, but by default it says "To download your item(s), view the order on the website with the link above and click the download link next to the item(s)."


Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
55 posts
Wed Sep 10, 25 5:15 PM CST

OK, that's the one I had already edited telling customers that I would send out an email with a link for them to download their images...but I guess they aren't reading that email. Thank you Tim!

5 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 43 times
Category: Orders
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close