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Current Version: 5.3.4 | Sytist Manual | Common  Issues | Feature Requests

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Not Receiving Orders

S
19 posts
Wed Jul 09, 25 3:31 PM CST

We have had now 3 different customers that there payment went through and the order never came thru on the sytist web page.  What would cause this?

Thank you 

W
13 posts
Thu Jul 10, 25 4:45 AM CST

I have had this. 

I use Stripe payment and the payment goes through but doesnt show on my order and then say an hour later the order will show up on my site.

17,175 posts (admin)
Thu Jul 10, 25 5:52 AM CST
Sam Roberts wrote:

We have had now 3 different customers that there payment went through and the order never came thru on the sytist web page.  What would cause this?

Thank you 

Do you know which payment option? 

You have PayPal Advanced  Checkout enabled and also PayPal Standard Business. Since you are using PayPal Advanced Checkout, you should turn off the PayPal standard business since it is included in PayPal Advanced Checkout. 

And sometimes there can be a delay with the IPN with PayPal Standard Business. 

And PayPal will be retiring the PayPal standard business at the end of the year.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
19 posts
Thu Jul 10, 25 1:25 PM CST

Thank you we will try that

4 total messages
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