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Failed 403 Error

R
13 posts
Tue Jul 08, 25 10:17 AM CST

I am having random images display Failed 403 error. They won't upload on certain computers. The issue has been on both my 2020 M1 13 inch mac pro and my 2021 M1 16 inch mac pro. It just started happening the 3rd week of June. I updated sytist and it is still having the same issue with random jpeg images. I am following all of the same steps and using all of the same equipment and server company I always have and have never had this issue.

I contacted my hosting company and they said the followed the Mod Security directions listed here: https://www.picturespro.com/support-forum/sytist/5...

It did not solve the issue. If I reformat the images as a png, they upload. If I upload them from my 2023 M2 MAX computer, they also work? 

Please help. Thank you.

Attached Photos

17,443 posts (admin)
Wed Jul 09, 25 10:59 AM CST

403 is mod security being trigger or something along those lines. Something in the image data is triggering it. That is why it uploaded after reformatting it.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
R
13 posts
Wed Jul 09, 25 12:54 PM CST

is that the case even if the same image only has trouble being uploaded on one computer and not another computer

17,443 posts (admin)
Wed Jul 09, 25 1:14 PM CST

That I don't know.  The 403 error will happen as the file is being uploaded then rejected by the server before Sytist has a chance to process it. 

Maybe there is additional data being sent from the other computer trigger it. But just a guess, I really don't know. Sorry.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
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