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Issue With Pre-registration Page

306 posts
Fri May 23, 25 10:15 PM CST

Families are reporting that the gallery is open when it is set on pre-registration. I looked for myself and yes even thought the gallery is set to pre-order/pre-registeration I get the gallery open page requesting a password.

How do I set this to pre-registration like the old version?



Bruce Pham • Forever Studio • School Pictures At Their Best
17,106 posts (admin)
Sat May 24, 25 4:42 AM CST

I can't replicate that. What is the link?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
306 posts
Sat May 24, 25 4:59 AM CST
Bruce Pham • Forever Studio • School Pictures At Their Best
17,106 posts (admin)
Sat May 24, 25 5:07 AM CST

It's asking for a password because you have a password set. Remove the password protection when it is set to pre-register.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
17,106 posts (admin)
Sat May 24, 25 5:18 AM CST

Actually it looks like previously when set to pre-register, the password protection didn't matter. I'll look into it. For now, just remove the gallery password.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
306 posts
Sat May 24, 25 5:23 AM CST

Removing the password protection does nothing except opens the gallery without the password request. The previous pre-registration page still does not show. 

Bruce Pham • Forever Studio • School Pictures At Their Best
17,106 posts (admin)
Sat May 24, 25 5:25 AM CST

I don't see how that is possible.

1) The link / URL to your Sytist admin (where you log into your Sytist admin).

2) Create me an admin account by clicking Admins in the main menu, or send me your admin username and password.

3) The name of the gallery in question.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
306 posts
Sat May 24, 25 5:28 AM CST

There’s an admin account in your name already.

The page is: Winwood -Leesburg

I’ve tried creating a new page and setting it to pre-registration but it does the same thing. 

Bruce Pham • Forever Studio • School Pictures At Their Best
306 posts
Sat May 24, 25 5:30 AM CST
Bruce Pham • Forever Studio • School Pictures At Their Best
17,106 posts (admin)
Sat May 24, 25 5:57 AM CST

The problem is being caused with gallery exclusive mode being enabled. Currently not working with it. I have disabled it and it works.

Remove the password and gallery exclusive mode for now. I'll have a fix, but it will take me a while to make it work with gallery exclusive mode on.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
306 posts
Sat May 24, 25 6:00 AM CST

Thank you. Looking forward to the fix.

Bruce Pham • Forever Studio • School Pictures At Their Best
11 total messages
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