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Current Version: 5.3.4 | Sytist Manual | Common Issues | Feature Requests
Tax Applied Twice Since 5.31 Update
Since updating to 5.31, Tax is being applied twice on all orders, both in the VAT and TAX fields.
In Australia so GST is being applied @ 10%, plus VAT @ 10%, only occured since updating to 5.31
Do you have a rate set in the "Tax rate for all pickup orders" field in Settings -> Tax? And if so, was it a pick up order?
And to be clear, it is only supposed to charge one of those? Or is it doubling the percentage to 20% vat?
My Email Address: info@picturespro.com
Yes I have a tax rate in pickup orders, and its a digital download order
It applies two seperate line items of tax at 10% each
So you don't charge tax on downloads?
I added the pickup tax to the download orders because of a complaint they weren't being charged tax for out of state orders.
You don't want to charge tax on download only orders? At all?
My Email Address: info@picturespro.com
I charge GST (Tax) 10% on all orders, downloads, prints, bundles
I don't understand then.
It is charging VAT when it shouldn't?
It is charging TAX when it shouldn't?
Do you have a value for both VAT & TAX?
My Email Address: info@picturespro.com
I've emailed an order, it's charging VAT and GST
I'll just remove the change from the last update.
But I still don't understand if you have a setting for TAX and a setting for VAT, how it is "doubled" when it is calculating both that you have set.
My Email Address: info@picturespro.com
I've emailed an order printout and a screenshot of the Tax setup page
It has two separate line items on the order for Tax
I only have one tax rate set for GST of 10%
No, you have GST (VAT) set and a TAX (NOT GST) set for all pick up orders. Those are separate.
I'm removing that update any ways.
My Email Address: info@picturespro.com
That's how it's always been since version 4, I think you may have added that as some orders weren't getting taxed. It's only doubled up since 5.31
Yes, the 5.3.2 update.
My Email Address: info@picturespro.com

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