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Tax Applied Twice Since 5.31 Update

D
34 posts
Thu May 22, 25 3:36 PM CST

Since updating to 5.31, Tax is being applied twice on all orders, both in the VAT and TAX fields.

In Australia so GST is being applied @ 10%, plus VAT @ 10%, only occured since updating to 5.31

17,106 posts (admin)
Fri May 23, 25 3:59 AM CST

Do you have a rate set in the "Tax rate for all pickup orders" field in Settings -> Tax? And if so, was it a pick up order?

And to be clear, it is only supposed to charge one of those? Or is it doubling the percentage to 20% vat?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
D
34 posts
Fri May 23, 25 5:28 AM CST

Yes I have a tax rate in pickup orders, and its a digital download order

It applies two seperate line items of tax at 10% each

17,106 posts (admin)
Fri May 23, 25 5:35 AM CST

So you don't charge tax on downloads? 

I added the pickup tax to the download orders because of a complaint they weren't being charged tax for out of state orders. 

You don't want to charge tax on download only orders?  At all?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
D
34 posts
Fri May 23, 25 5:40 AM CST

I charge GST (Tax) 10% on all orders, downloads, prints, bundles

17,106 posts (admin)
Fri May 23, 25 5:42 AM CST

I don't understand then. 

It is charging VAT when it shouldn't?

It is charging TAX when it shouldn't?

Do you have a value for both VAT & TAX?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
D
34 posts
Fri May 23, 25 5:46 AM CST

I've emailed an order, it's charging VAT and GST

17,106 posts (admin)
Fri May 23, 25 5:48 AM CST

I'll just remove the change from the last update.

But I still don't understand if you have a setting for TAX and a setting for VAT, how it is "doubled" when it is calculating both that you have set.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
D
34 posts
Fri May 23, 25 5:52 AM CST

I've emailed an order printout and a screenshot of the Tax setup page

It has two separate line items on the order for Tax

I only have one tax rate set for GST of 10%

17,106 posts (admin)
Fri May 23, 25 5:58 AM CST

No, you have GST (VAT) set and a TAX (NOT GST) set for all pick up orders. Those are separate.

I'm removing that update any ways.

Edited Fri May 23, 25 5:58 AM by Tim - PicturesPro.com
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
D
34 posts
Fri May 23, 25 6:03 AM CST

That's how it's always been since version 4, I think you may have added that as some orders weren't getting taxed. It's only doubled  up since 5.31

E
81 posts
Sat May 24, 25 5:41 AM CST

has this been sorted now? Mines doing the same! 

Attached Photos

17,106 posts (admin)
Sat May 24, 25 6:49 AM CST

Yes, the 5.3.2 update. 

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
13 total messages
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