To post a new support question, click the Post New Topic button below.
Current Version: 5.3.0 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Tax Charged Twice On Pay Offline After Update

J
6 posts
Tue May 06, 25 8:36 AM CST

I just updated from perhaps 4.7 to 5.2.

I am in Canada and have setup the VAT for 12%.

When someone checks out though Square, the prices are correct - list price, plus 12% VAT and no Tax.  If they choose pay offline (by etransfer), they are charged tax twice 12% Tax and 12%VAT.  

How can I correct this?

17,042 posts (admin)
Tue May 06, 25 11:01 AM CST

I don't know how that would even be possible since the totals are the same no matter which payment option. 

You can email me the following for me to look into it: 


1) The link / URL to your Sytist admin (where you log into your Sytist admin).

2) Create me an admin account by clicking Admins in the main menu, or send me your admin username and password.

3) The order number of an order that is correct and one that is incorrect.


Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
17,042 posts (admin)
Wed May 07, 25 6:53 AM CST

You have a 12% Tax rate for all pickup orders.

The one that only charged VAT selected a shipping option.

The one that charged VAT and tax selected a pick up option, so it was charged tax. Not related to the pay offline option. 

BTW, you can set Canada as the default country in Settings -> Country & States.

Attached Photos

Edited Wed May 07, 25 6:55 AM by Tim - PicturesPro.com
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
J
12 posts
Mon May 12, 25 12:23 PM CST

I have a similar problem Tim

I am from Quebec, Canada and when the option for a pick up or no shipping address needed is checked, the tax is charged fully for TVQ @ 14.975 instead of 9.975. 

Tax should be :  TVQ 9.975% and TPS 5%

Sending you an email with an invoice for example.

Thanks!


4 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 62 times
Category: Payment Options
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close