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Forms Posts Not Being Received From External Domains

J
5 posts
Sat Mar 29, 25 4:31 PM CST

Hi Tim,

We are having an issue with our contact form that should send the form content to our email addresses, but it doesn't make it.  We are using the PHP mail function and add return path = yes, the test button does send an email that is free from SPAM issues (headers tested with MXtoolbox) to both a business address and a Gmail address.

The contact form does work if we use our business email address info@captcha.co.uk but fails when you use any other.

I have tried adding the PHP setting ($setup['send_from_email'] = "info@captcha.co.uk";) in the config file, but this doesn't help either.

Do you have any recommendations?

Regards

J
5 posts
Sat Mar 29, 25 4:35 PM CST
James Young wrote:

Hi Tim,

We are having an issue with our contact form that should send the form content to our email addresses, but it doesn't make it.  We are using the PHP mail function and add return path = yes, the test button does send an email that is free from SPAM issues (headers tested with MXtoolbox) to both a business address and a Gmail address.

The contact form does work if we use our business email address info@captcha.co.uk but fails when you use any other.

I have tried adding the PHP setting ($setup['send_from_email'] = "info@captcha.co.uk";) in the config file, but this doesn't help either.

Do you have any recommendations?

Regards

We also had 3 email addresses in the recipients separated by comma and I've tried just having 1 address, still nothing.

16,991 posts (admin)
Sun Mar 30, 25 8:08 AM CST

I changed your contact form to email me the results. I submitted 2 inquiries and I received both of them.

I changed it back to your email address.

You may need to have your host trace those emails that you are not receiving.

Also check to see if they went into a spam or bilk folder in those email accounts.

Attached Photos

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
3 total messages
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