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Current Version: 5.2.5 | Sytist Manual | Common Issues | Feature Requests
Clients Deleting Pre-paid Collections/items In Carts
I have started letting people do "Pre-Paid" collections/items for team & individual sports photos. If they do pre-paid, they get a discount (that's their incentive). Once they pay, it leaves the cart active within their account so that they can go back and load up the collection with the images/poses they want. However, I have had a few instances where someone will delete the pre-paid collections/item from their cart when they go back to select images. They then add the images/poses they want like normal and end many end up paying a second time. Obviously, this is problematic if I don't happen to catch them. I usually just ping the buyer and manually intervene to fix the issue. Is there some way to prevent the user from deleting a pre-paid collections/items?
The customer does not have the option to delete pre-purchased items. They can only be deleted from the cart from the admin.
Maybe they are not logging back into the account they used to pre-order.
My Email Address: info@picturespro.com
Can they "check out" without filling all the spots in a collection? And if so, do those spots stay active? Maybe that's what they're doing. I have a person I'm looking at right now who should have had two orders each with two products (4 items to fill). She filled three of them and checked out, but I don't see a way to manually go in and fill the fourth for her. It still shows 3 of 4 filled on the orders summary pages though.
Tim, I will create an admin account for you and you can check it out at your convenience.
Thanks!!!
If the collection they pre-ordered doesn't require a selection for each product, then they can checkout without selecting photos for those products.
My Email Address: info@picturespro.com

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