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Missing Info From Orders

58 posts
Wed Mar 05, 25 3:25 AM CST

Hi All,

It seems I have received quite a lot of orders recently, but they have got amounts attached but no products, collections or prints are showing. They have come through as blank and therefore cannot fullfill them..

Any Ideas how I can get this info back!?

Cheers

Simon

Sitist and Pictures Pro User.
Wellington
New Zealand
58 posts
Wed Mar 05, 25 4:22 AM CST

Order Admin area attached

Attached Photos

Sitist and Pictures Pro User.
Wellington
New Zealand
16,924 posts (admin)
Thu Mar 06, 25 10:53 AM CST

Did they pay with eCheck through PayPal? If so, that may explain it. 

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
58 posts
Sat Mar 08, 25 9:46 PM CST

Paypal Standard Business and Stripe

Sitist and Pictures Pro User.
Wellington
New Zealand
16,924 posts (admin)
Mon Mar 10, 25 5:13 AM CST

Is the order before the blank order from the same person with products on it?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
58 posts
Mon Mar 10, 25 5:20 PM CST

All Customers are unique, no multiple orders from Customers. I have 40 orders without products, and it seems from 1st of March orders were being received correctly.

Attached Photos

Edited Mon Mar 10, 25 5:22 PM by Simon Elwell
Sitist and Pictures Pro User.
Wellington
New Zealand
16,924 posts (admin)
Tue Mar 11, 25 5:37 AM CST

I have no clue then. Sounds like some sort of database issue.


You can email me the following for me to look into it: 

1) The link / URL to your Sytist admin (where you log into your Sytist admin).

2) Create me an admin account by clicking Admins in the main menu, or send me your admin username and password.

3) Link, username and password to your HOSTING control panel.



Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
7 total messages
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Category: Orders
 
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