To post a new support question, click the Post New Topic button below.
Current Version: 5.2.1 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

No Photos Displaying On The Site

S
71 posts
Sat Nov 23, 24 2:14 PM CST

Hi,

I got a sudden error without making any changes to the site.  Everything was fine this morning and now no photos are loading/showing anymore.

In the Admin panel everything looks normal.

Can anybody help with this?

Thank you,
Sabine

Attached Photos

16,796 posts (admin)
Sun Nov 24, 24 6:56 AM CST

I still have FTP access to your site so I took a look. 

All of the javascript files were emptied. 0 bytes, all code gone. See attached screenshot.

Why? No clue, not something Sytist would do on it's own. 

You should ask your host how that could have happened.

I've reuploaded the files and it is working now. You may have to clear  your cache in your browser.

Attached Photos

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
71 posts
Sun Nov 24, 24 7:01 AM CST

OMG, thank you so so much Tim!!

I have absolutely no idea how this has happened, I really didn't make any changes or messed with any settings.

I'll contact my hosting company about this.

Thank you again,
Sabine

S
71 posts
Sun Nov 24, 24 8:11 AM CST

Now I have another problem, I cannot upload photos anymore. Any idea what's causing this now and how I can fix it?

Thank you!

K
2 posts
Sun Nov 24, 24 9:22 AM CST

I am here for the same reason!  Error 500

S
71 posts
Sun Nov 24, 24 9:30 AM CST

One thing I noticed lately is that when you delete a preview photo the site kind of freezes, none of the buttons to close or go back is working. 

I assume this not related to this problem, it's just one of the only things I did before everything was gone yesterday, wanted to mention it.

16,796 posts (admin)
Mon Nov 25, 24 3:34 AM CST
Sabine Periard wrote:

Now I have another problem, I cannot upload photos anymore. Any idea what's causing this now and how I can fix it?

Thank you!

Looks like something changed on the server and not the PHP upload max file value is only 2M, which means you can't upload a photo larger than 2MB.

Sytist tries to increase that value but looks like your host has a hard limit.

You need to ask your host to increase upload_max_filesize & post_max_size to 12MB or more (however large your largest photos you upload).

The freezing when trying to delete would be related to the empty javascript files.

Attached Photos

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
71 posts
Mon Nov 25, 24 6:27 AM CST

Thank you Tim, I'll try to figure it out with them.

"The freezing when trying to delete would be related to the empty javascript files." 
What to you mean with that, this is what caused the files to be deleted or it freezes because they were already deleted? Because it is still happening even after you re-uploaded them.

16,796 posts (admin)
Mon Nov 25, 24 7:30 AM CST

I tested it and didn't have any issues. Email me a link of the URL in the address bar of what you are trying to delete that won't.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
9 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 98 times
Category: Error
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close