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Email Errors

T
16 posts
Wed Jun 26, 24 1:51 PM CST

We send out emails for galleries who sports leagues parents get digital downloads.  We sent out a group of emails today and it shows it sent the email 8 times per person.

16,437 posts (admin)
Thu Jun 27, 24 3:33 AM CST

What version of Sytist and how did you send out the emails? With the People tab within the gallery or some way else?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
T
16 posts
Thu Jun 27, 24 11:09 AM CST

Even the automated ones for the galleries are sending out multiple in the email log and we haven't changed any settings with the emails.  We have the 4.9.4  And yes we do the people tab and add them individually who get a digital file.

Edited Thu Jun 27, 24 11:10 AM by Tom Paule
T
16 posts
Thu Jun 27, 24 11:18 AM CST

Here is the screenshot of the email log.  The emails say they're even going out at the same time each person.

16,437 posts (admin)
Fri Jun 28, 24 9:51 AM CST

I can't duplicate this issue.

And those emails don't appear to be automated emails. If you add emails to the People tab and automated emails is enabled, it would send that way and the email log would have a gray vertical bar at the begging of the row. 

Are you changing the default email and if so, are you adding the emails before or after you change the default email?

Is it possible the emails were added multiple times?

Are there people lists in the People tab? 

And are they the same as you are adding emails to notify of download?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
T
16 posts
Fri Jun 28, 24 11:06 AM CST

These specifically are ones we sent out and manually type per person who orders included a digital copy and we change the default to be the same message for everyone. But we also have automated ones that went out for galleries that had multiple of the same email addresses. I can attach a screenshot if needed for those.  We always change the default to what we need to send out before typing the email addresses since it's an as needed per order. Some do have the grey bar in the front. No, the emails we type in these people would not be in the people's tab since they wouldn't know when their image was available to download until we sent the email.

16,437 posts (admin)
Fri Jun 28, 24 11:25 AM CST

Are you doing a copy and paste into the email address field or typing them individually in?

If it is a copy / paste, can you screenshot that and email it to me?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
T
16 posts
Wed Jul 03, 24 10:40 AM CST

We hand type each email.

T
16 posts
Mon Jul 08, 24 8:04 AM CST

It's also duplicating the automated emails sent out by the website for booking reminders etc.

16,437 posts (admin)
Mon Jul 08, 24 11:46 AM CST

Do you have multiple cron jobs set up in your hosting control panel?

This issue is very specific to you. I can't duplicate any issues and it does a lot of checking before adding emails to the queue. 

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
T
16 posts
Tue Jul 09, 24 10:03 AM CST

We have these set to go out but it's multiple of the same email and it's saying it's sent at the same time.

Attached Photos

16,437 posts (admin)
Tue Jul 09, 24 10:55 AM CST

I mean cron jobs set up on the server that makes the automated emails work. You would have set them up in your HOSTING control panel.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
12 total messages
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