To post a new support question, click the Post New Topic button below.
Current Version: 4.9.4 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

First Time Creating Invoice And Despite The Warning I Didn't Create From Account

3 posts
Fri Apr 05, 24 6:28 AM CST

I'm new to Sytist and likely because I was multi-tasking, I didn't fully understand the message in the red box on the Create Invoice page. For creating the invoice, I created the Account, but then mistakenly returned to Create Invoice to create the invoice. I did this twice :( Now, I have 2 invoices not linked to their respective accounts.

I don't see where I can cancel the invoice. Is this possible?

Per the message in the red box, I'm not sure that I can correct. 

Any guidance would be appreciated...and lesson learned on my part to not do this again.  :)

Edited Fri Apr 05, 24 6:29 AM by Vicki Carson
461 posts
Fri Apr 05, 24 11:11 AM CST

it's easy to fix Tim will give you a query to run. But I just fix it in the database. Just need order# &customer #

16,437 posts (admin)
Sat Apr 06, 24 3:19 AM CST

View the invoice in the admin and in the Status tab change it to trash. Then create another invoice from their account.

You can also go to Order -> Then Trash in the left menu and there will be an option to empty trash to completely delete the order.

Tim Grissett, DIA -
My Email Address:
3 posts
Mon Apr 08, 24 6:00 PM CST

Looks like this works fine. 

Thank you!

4 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 137 times
Category: Error
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window