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First Time Creating Invoice And Despite The Warning I Didn't Create From Account

V
3 posts
Fri Apr 05, 24 6:28 AM CST

I'm new to Sytist and likely because I was multi-tasking, I didn't fully understand the message in the red box on the Create Invoice page. For creating the invoice, I created the Account, but then mistakenly returned to Create Invoice to create the invoice. I did this twice :( Now, I have 2 invoices not linked to their respective accounts.

I don't see where I can cancel the invoice. Is this possible?

Per the message in the red box, I'm not sure that I can correct. 

Any guidance would be appreciated...and lesson learned on my part to not do this again.  :)

Edited Fri Apr 05, 24 6:29 AM by Vicki Carson
461 posts
Fri Apr 05, 24 11:11 AM CST

it's easy to fix Tim will give you a query to run. But I just fix it in the database. Just need order# &customer #

16,437 posts (admin)
Sat Apr 06, 24 3:19 AM CST

View the invoice in the admin and in the Status tab change it to trash. Then create another invoice from their account.

You can also go to Order -> Then Trash in the left menu and there will be an option to empty trash to completely delete the order.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
V
3 posts
Mon Apr 08, 24 6:00 PM CST

Looks like this works fine. 

Thank you!

4 total messages
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