To post a new support question, click the Post New Topic button below.
Current Version: 4.9.3 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Two-fold Problem With Collections Within Collections

L
389 posts
Sat Mar 30, 24 1:31 AM CST

Hi Tim .. im sure I must be doing something wrong, but im not sure how to fix it ?

1.  With Collections Within Collections .. for eg:  one that might include all downloads and an enlargement and wallets.. when choosing items, I know the following will confuse after choosing just half of the pack: 

"Your collection is complete" .. clients don't understand multi-collections in a pack ... this pop-up is confusing to me as I obviously ( to me ) need to choose another item.

Attached Photos

L
389 posts
Sat Mar 30, 24 1:42 AM CST

Part 2 - Also related to collections within collections ..

I have a pack that includes All Downloads + 12 prints.
When printed to the spreadsheet, all the digital files show fine, but the 12 images I most need to print come out like this: 

I think the only way I can create a pack that includes a Buy-All is to have collections within collections yes?

( This photo attachment is all one order - all her buy-alls print out one by one but the chosen 12 for printing is ?? )

How can I fix this?

TIA!


Attached Photos

L
389 posts
Sat Mar 30, 24 1:48 AM CST

( and with the top one, I do understand I can create a new collection that includes wallets and an 8x10 ) .. but that is what I have done with the 2nd example where the choices do not print out to the spreadsheet!

16,278 posts (admin)
Mon Apr 01, 24 9:05 AM CST

I've made a note to look into your issue.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
L
389 posts
Thu Apr 11, 24 8:39 PM CST

Thankyou - ive turned off any packages with collections within collections for the meantime - being bigger packs with more complex items, it's too much of a brain drain to manually comb the orders to populate the spreadsheets.

5 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 125 times
Category: Photo Products
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close