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Current Version: 4.8.5 | Sytist Manual | Common  Issues | Feature Requests

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Orders Not Coming Through

L
130 posts
Wed Feb 28, 24 8:41 AM CST

Hello Tim,

Since I had problems with the php, I have not been getting my orders sent through.

I know you have updated 2 times since then and I have applied them. 


My customers make the order and it goes through and Authorize.net charges them. But on my end the order stays in their cart. Authorize.net lets us know we have a payment and we have to contact the customer to find out what they ordered. Then we run the order through with no payment from logging into their account on our end. That works and then we edit payment and send them an email.

Any help would be appreciated!

16,196 posts (admin)
Wed Feb 28, 24 10:07 AM CST

Authorize.net AIM or SIM option? If SIM option you need to switch to the AIM option where they stay on your site. The SIM option has been removed from Sytist unless it was still active.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
L
130 posts
Wed Feb 28, 24 10:39 AM CST

Over my head,

can't figure this one out

16,196 posts (admin)
Wed Feb 28, 24 10:40 AM CST

Sytist admin, Settings -> Checkout & Payment. It will show which one.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
L
130 posts
Wed Feb 28, 24 1:00 PM CST

how do I switch to aim?

Though Authorize.net?

L
130 posts
Wed Feb 28, 24 1:24 PM CST

Found it on your site when selecting payment source. Either Authorize.net SIM OR Authorize.net AIM.

16,196 posts (admin)
Thu Feb 29, 24 4:22 AM CST

If you are currently using authorize.net SIM, copy your credentials to the authorize.net AIM option and enable authorize.net  AIM and disable authorize.net SIM.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
L
130 posts
Thu Feb 29, 24 8:31 AM CST

Hello Tim,

Thank you for your help, think I am up again.

And thank you for the QR addition. Been playing with it. Can't wait to use it.

8 total messages
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