To post a new support question, click the Post New Topic button below.
Current Version: 4.8.3 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Getting Customer Phone Number In Order Emails Sent To Them And Me.

1 posts
Mon Feb 05, 24 10:43 AM CST

The email that gets sent to ME when an order is placed is just a copy paste of the email sent to the customer, so if I edit the emails that are sent to the customer it should change the email that is sent to me.

I've read here there are no global or site wide replace codes and there is no replace code listed for phone numbers.  Nevertheless I have read here to try the replace code [PHONE].  I tried that, but it didn't work.

The only data I require from customers when they make an account is phone number (I plan to ship no physical products and billing seems to work without an address as well).  So every account should have a phone number - I just want to get that number into emails that are sent out (mostly to me, but it's fine if they go to the customer as well - it's a way for them to see if they mistyped their number).  I also plan to use those numbers for gallery passcodes so if they type their number incorrectly it's important to have a "paper trail" to see why when they manually enter their correct number to access a gallery it's not working (because they typed it incorrectly when they made an account).

I can not use one of the 5 custom fields when a customer places an order for their phone number because I'm already using all of them for something else.

48 posts
Tue Feb 06, 24 8:42 AM CST

I too have need for more fields for this area. I already use all 5 and am asking for double the info on some lines, which gets messy for automating the processing of fulfilling orders.

I too would like to add a few more, and separate some, as the best area for collecting some information is right at checkout.

16,043 posts (admin)
Wed Feb 07, 24 2:57 AM CST

Settings -> Default Emails & Text Messages -> Orders & Invoices -> Order Email

Add this somewhere (like after email) 

Phone: [PHONE]

 And make sure Phone is checked in Settings -> Account Requirements under Placing An Order.

Tim Grissett, DIA -
My Email Address:
3 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 77 times
Category: Emails
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window