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Paypal Ipn Not Working

R
34 posts
Fri Oct 20, 23 11:06 AM CST

Im currently still using version 3.6.1 . Within the last month i have been getting calls from my customers that they pay via Paypal but the website still shows not paid. I checked my Paypal account and it shows the funds are there. 

I did receive the following email from Paypal:

Please check your server that handles PayPal Instant Payment Notifications

(IPN). IPNs sent to the following URL(s) are failing:

http://www.memoriesbyrivera.com/sy-inc/store/payment/paypal-standard-return.php

Would this be an issue with my website host, the program or Paypal 

...



16,437 posts (admin)
Fri Oct 20, 23 12:39 PM CST
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
R
34 posts
Wed Oct 25, 23 8:10 PM CST

I contacted PayPal and they said the URL was wrong.

Can you tell me what URL in the program does PayPal IPN is suppose to be directed  to ?

16,437 posts (admin)
Thu Oct 26, 23 7:06 AM CST

You are using a version 4 years old, so I am guessing this was working fine before.

You should consider updating your Sytist 

But looking at the URL you posted, looks like it is #1 here:  Sytist Manual > Common Issues -> Customer Paid By PayPal Standard Business But No Order Is Created

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
R
34 posts
Tue Jan 09, 24 4:17 PM CST

Tim, still having the same problem.. here is the IPN from Paypal. Hopefully something can be figured out. 


MESSAGE:

mc_gross=274.10&invoice=INV2-W7HH-RRXM-KEEE-LV93&protection_eligibility=Eligible&address_status=confirmed&item_number1=&payer_id=Z2TTXSXRLMA4U&tax=0.00&address_street=840+Gayle+Street&payment_date=16%3A37%3A30+Jan+08%2C+2024+PST&payment_status=Completed&invoice_id=INV2-W7HH-RRXM-KEEE-LV93&charset=windows-1252&address_zip=68046&first_name=Jeffry&mc_fee=8.69&address_country_code=US&address_name=Jeffry+Kaiser¬ify_version=3.9&custom=&payer_status=unverified&business=sales%40memoriesbyrivera.com&address_country=United+States&num_cart_items=1&address_city=PAPILLION&verify_sign=AFubd4TjdeWpqQ1eB7f.VPAvW0gjAVV4FzmU-NZuPWc-zAc6dR0cwcp3&payer_email=jeffry.kaiser%40gmail.com&txn_id=1B08587127528633U&payment_type=instant&last_name=Kaiser&address_state=NE&item_name1=Payment+to+Memories+by+Rivera+for+invoice+1159&receiver_email=sales%40memoriesbyrivera.com&payment_fee=8.69&shipping_discount=0.00&quantity1=1&insurance_amount=0.00&receiver_id=EBVDTL5ZAKQY4&txn_type=invoice_payment&discount=0.00&mc_gross_1=274.10&mc_currency=USD&residence_country=US&receipt_id=2785-5911-2369-6960&shipping_method=Default&transaction_subject=&invoice_number=1159&payment_gross=274.10&ipn_track_id=f390055b24089

Attached Photos

R
34 posts
Tue Jan 09, 24 4:32 PM CST

i also just upgraded to the latest version of sytist....please help


Paypal also has a link to invite the developer access to my account if you need to.

Attached Photos

16,437 posts (admin)
Wed Jan 10, 24 4:32 AM CST

You have the IPN URL set in your PayPal account to go to a wordpress page which is making it not work.

Log into your PayPal account and go here:

https://www.paypal.com/merchantnotification/ipn/preference

Click Choose IPN Settings.

Delete the Notification URL and check "Do not receive IPN messages (Disabled)" and save.

Attached Photos

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
R
34 posts
Wed Jan 10, 24 6:39 PM CST

Hi Tim, I followed your directions, made a mock purchase and still nothing.. The web site is not getting any payment notifications from paypal.. 

I know it points to a word press URL... is there a correct URL that I could enter...

Ive had your program since the start with no problems until last year.

Attached Photos

16,437 posts (admin)
Thu Jan 11, 24 7:14 AM CST

Go to the IPN history in your PayPal account and look at the details for that last payment and post a screenshot of the details like you did above. 

Are you also taking payments from a wordpress site?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
R
34 posts
Sun Jan 14, 24 2:16 PM CST

Im not taking any payments on a WP site.. 

Also i posted another topic where the pricing does not show when you select to purchase a photo.. 



Here is the screen shot and text:


mc_gross=-1.00&protection_eligibility=Eligible&payer_id=EMUBN29UFWETQ&payment_date=14%3A52%3A01+Jan+12%2C+2024+PST&payment_status=Pending&charset=windows-1252&first_name=Rolando&mc_fee=-0.52¬ify_version=3.9&reason_code=refund&custom=681791492020231217120918%7C20240110072632%7C68.179.149.20%7C%7C76dc611d6ebaafc66cc0879c71b5db5c&business=sales%40memoriesbyrivera.com&verify_sign=AXlv5viNs2yT2MDR7RbOqxhYiFHrA20yP7p7SyhBMr5e1w-ZZSUQWeBS&payer_email=sales%40memoriesbyrivera.com&parent_txn_id=8XJ11951CF378953S&txn_id=8YC29871YS285183R&payment_type=echeck&last_name=Rivera&receiver_email=sales%40memoriesbyrivera.com&payment_fee=-0.52&shipping_discount=0.00&insurance_amount=0.00&receiver_id=EBVDTL5ZAKQY4&pending_reason=echeck&item_name=Memories+by+Rivera+Purchase+-+megan+rivera+-+vicki%40memoriesbyrivera.com&discount=0.00&mc_currency=USD&item_number=&residence_country=US&receipt_id=1661-4064-4077-6489&handling_amount=0.00&shipping_method=Default&transaction_subject=&payment_gross=-1.00&shipping=0.00&ipn_track_id=f7592184c9812

16,437 posts (admin)
Mon Jan 15, 24 4:59 AM CST

That 503 error it is showing means service unavailable  and the server can not handle the request. It could be your host is blocking the IPN from PayPal.

Maybe your host can track down those IPN calls to that /sy-inc/store/payment/paypal-standard-return.php file and see if something is blocking.

The issue is with the server somewhere, not the Sytist software causing the issues.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
R
34 posts
Tue Jan 16, 24 3:30 PM CST

Hello Tim, Im so sorry to bother you again. I spoke to my server / Bluehost and they stated that they do not see anything blocking the IPN. I did send you an email regarding my pricing no loading and gave you a FTP account and admin account on my Sytist site. If you have the time to look it over from a developers view I would appreciate it.. Thank you in advance.

461 posts
Tue Jan 16, 24 3:49 PM CST
Rolando Rivera wrote:

Hello Tim, Im so sorry to bother you again. I spoke to my server / Bluehost and they stated that they do not see anything blocking the IPN. I did send you an email regarding my pricing no loading and gave you a FTP account and admin account on my Sytist site. If you have the time to look it over from a developers view I would appreciate it.. Thank you in advance.

Leave Bluehost they are the worst, you will never get anywhere with them. I had nothing but issues with them. I also noticed that your notification url is Http and not Https, I believe paypal requires Https. 

16,437 posts (admin)
Thu Jan 18, 24 11:38 AM CST

I did a test purchase for $1. Send me screenshots of what it shows in the IPN history in your PayPal account.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
R
34 posts
Fri Jan 19, 24 9:06 AM CST

here is the info you requested:




Attached Photos

Edited Sat Jan 20, 24 3:59 AM by Tim - PicturesPro.com
16,437 posts (admin)
Fri Jan 19, 24 9:12 AM CST

I notice the IPN URL starts with http .... not httpS and probably the problem.

From the link I posted above, #1 here:  Sytist Manual > Common Issues -> Customer Paid By PayPal Standard Business But No Order Is Created

I made the required change so I suspect it will work now.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
R
34 posts
Fri Jan 19, 24 7:50 PM CST

Hi Tim thank you for showing me how to fix the pricing... 

I made another mock purchase and still the IPN doesnt reach the web site to show that it was paid.. I dont know what is wrong.. here is the latest information.


mc_gross=1.90&protection_eligibility=Eligible&address_status=confirmed&payer_id=PMAQ2HQBFQZJN&tax=0.00&address_street=44189+candlewood+dr&payment_date=17%3A31%3A55+Jan+19%2C+2024+PST&payment_status=Completed&charset=windows-1252&address_zip=48187&first_name=Rolando&mc_fee=0.56&address_country_code=US&address_name=Rolando+Rivera¬ify_version=3.9&custom=681791492020240119050826%7C20240119083033%7C68.179.149.20%7C%7C9fc3d7152ba9336a670e36d0ed79bc43&payer_status=unverified&business=sales%40memoriesbyrivera.com&address_country=United+States&address_city=canton&quantity=1&verify_sign=A3ZLRJqta8Q0-s.S2TpwCnkS3DsoAsR214j8D2BbanPQCqvrt2tlLKjU&payer_email=sales%40memoriesbyrivera.com&txn_id=2RU35498MN858913K&payment_type=instant&last_name=Rivera&address_state=MI&receiver_email=sales%40memoriesbyrivera.com&payment_fee=0.56&shipping_discount=0.00&insurance_amount=0.00&receiver_id=EBVDTL5ZAKQY4&txn_type=web_accept&item_name=Memories+by+Rivera+Purchase+-+Rolando+Rivera+-+ro%40spdbiggestloser.com&discount=0.00&mc_currency=USD&item_number=&residence_country=US&receipt_id=1185-8558-2144-5485&shipping_method=Default&transaction_subject=&payment_gross=1.90&shipping=0.00&ipn_track_id=f243404670ad2

Attached Photos

16,437 posts (admin)
Mon Jan 22, 24 4:20 AM CST

Delivery status shows Queued so the IPN was not even sent at that time. Has it changed? You may have to contact PayPal about that.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
R
34 posts
Mon Jan 22, 24 7:58 AM CST

same one shows it tried 15 times... Im so sorry about all this.


mc_gross=1.90&protection_eligibility=Eligible&address_status=confirmed&payer_id=PMAQ2HQBFQZJN&tax=0.00&address_street=44189+candlewood+dr&payment_date=17%3A31%3A55+Jan+19%2C+2024+PST&payment_status=Completed&charset=windows-1252&address_zip=48187&first_name=Rolando&mc_fee=0.56&address_country_code=US&address_name=Rolando+Rivera¬ify_version=3.9&custom=681791492020240119050826%7C20240119083033%7C68.179.149.20%7C%7C9fc3d7152ba9336a670e36d0ed79bc43&payer_status=unverified&business=sales%40memoriesbyrivera.com&address_country=United+States&address_city=canton&quantity=1&verify_sign=A3ZLRJqta8Q0-s.S2TpwCnkS3DsoAsR214j8D2BbanPQCqvrt2tlLKjU&payer_email=sales%40memoriesbyrivera.com&txn_id=2RU35498MN858913K&payment_type=instant&last_name=Rivera&address_state=MI&receiver_email=sales%40memoriesbyrivera.com&payment_fee=0.56&shipping_discount=0.00&insurance_amount=0.00&receiver_id=EBVDTL5ZAKQY4&txn_type=web_accept&item_name=Memories+by+Rivera+Purchase+-+Rolando+Rivera+-+ro%40spdbiggestloser.com&discount=0.00&mc_currency=USD&item_number=&residence_country=US&receipt_id=1185-8558-2144-5485&shipping_method=Default&transaction_subject=&payment_gross=1.90&shipping=0.00&ipn_track_id=f243404670ad2

16,437 posts (admin)
Mon Jan 22, 24 10:21 AM CST

You are going to need to contact PayPal about that. I can't think of any reason for it to not be working now.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
R
34 posts
Mon Jan 22, 24 12:46 PM CST

is the notification URL correct for the return?


16,437 posts (admin)
Mon Jan 22, 24 12:49 PM CST

yes, it is the correct url.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
22 total messages
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