To post a new support question, click the Post New Topic button below.
Current Version: 4.8.5 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Accounts Randomly Getting Access To Paid Access Galleries Without Paying

60 posts
Mon Oct 16, 23 11:59 PM CST


We have a ongoing issue with Paid Access galleries. We are noticing that there are random accounts somehow being listed as having access to galleries without making the pay to view fee. We are having to manually remove access to those accounts before sending out the live gallery invitation emails. We can see that they are somehow getting access because the date listed is before we publish the Gallery. Majority are just being listed in the pre-registered list but there are always some that get granted access.

These Galleries are for Dance Schools so there would be a lot of returning customer accounts from previous years. The Category = Dance School, we make a new Galley each year within. 

Any ideas on how some of these are getting free access?

Attached Photos

16,196 posts (admin)
Tue Oct 17, 23 6:08 AM CST

Maybe they have the password to the gallery? With the password they can access the gallery without purchasing access.

Tim Grissett, DIA -
My Email Address:
2 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 177 times
Category: People
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window